Ron, You might have already checked this but just thought I'd remind you to if you haven't.
Check the order of when the message is triggered and when the set field action happens.. The message might be happening before the set fields.. Joe From: Ron Legters Sent: Tuesday, October 19, 2010 3:07 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Set Fields action oddness ** I'm stumped here. I've got a set fields action firing from a menu choice. It sets several fields on the current form from another form. The fields display just fine, they look like they've been set, but when I try and fire workflow using the new values, they behave as if they're empty. Specifically, the 'set fields' puts a CRQ number in a field I've called 'Originating CRQ', and there's a button to then display that CRQ. To troubleshoot, I added a message action, and the message says there's no value in 'Originating CRQ' (It says 'Originating CRQ = ') What perfectly obvious thing am I missing here? ARS 7.0.1 ITSM 7.2 Windows Server 2003 SQL 2005 Thank you, Ron Legters ITIL Tools & Process Administrator UNIVAR Business Information Services 17425 NE Union Hill Road Redmond, WA 98052 USA +1 425 889 3952 Work ron.legt...@univar.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
