Thank you all. Found the setting to make "Service" optional. And the ar.conf fix is working.
--- On Thu, 10/21/10, strauss <[email protected]> wrote: > From: strauss <[email protected]> > Subject: Re: ARERR [8760] Cannot establish a network connection to the AR > System Plug-In server : BMC.FILTERAPI.NORM.ENGINE > To: [email protected] > Date: Thursday, October 21, 2010, 4:07 PM > That is the fix that support gave me > when I reported the following problem with a sample data > 7.5/7.6 -> 7.6.03 system: > > "Attempting to change an email address in a sample data > CTM:People record (Allen Allbrook) fails with the error: > ARERR [8753] Error in plugin : BMC.FILTERAPI.NORM.ENGINE" > > All of the Atrium 7.6.x installs are setting this flag > incorrectly in the ar.cfg. Support says that it also > causes serious performance problems. > > There is a configuration for Incident that will make > selecting a Service optional - I had to set it on my sample > data systems to allow testing. > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] > On Behalf Of Rabi Tripathi > Sent: Thursday, October 21, 2010 1:53 PM > To: [email protected] > Subject: Re: ARERR [8760] Cannot establish a network > connection to the AR System Plug-In server : > BMC.FILTERAPI.NORM.ENGINE > > Doug, the same here, any CI. > > By updating this line on ar.conf to say "F" instead of > "T": > CMDB-Inline-Normalization: F > > I got past the error. However, not sure if all is well and > I haven't had time to find out yet implications of having a > F. > > Another annoyance, can't create an incident...requires a > "Service" to be chosen. I added a business service CI, but > can't get it to show up on the menu for Service. Wonder if > setting the value to F has anything to do with this. Should > read up on this parameter. > > I wish the stack already had a service CI preconfigured > during the install. Or the Service CI configuration should > have been pre-stacked in the installer. Or pre-installed on > the stack of configuration. I don't know, just can't seem to > get it right. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers > Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
