Larry,
Welcome to the list..
Out of memory errors typically happen when your java heap size is undersized..
You have to optimize the available java heap memory. Be careful while doing so
as you do not want to size it higher than your server is capable of. Leaving 20
to 30% headroom when defining the max heap size is generally a good idea..
Joe
From: Hayes, Larry [JJCUS]
Sent: Tuesday, October 26, 2010 9:58 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: java error from 7.1 mid-tier on
**
Hi Everyone,
(this is my first post…)
I receive the following when I login to a Remedy Support Console on AR System
using 7.1 mid-tier:
Error. The server encountered an unexpected condition which prevented it from
fulfilling the request.
java.lang.OutOfMemoryError
at java.io.RandomAccessFile.readBytes(Native Method)
at java.io.RandomAccessFile.read(RandomAccessFile.java:315)
at java.io.RandomAccessFile.readFully(RandomAccessFile.java:371)
at java.io.RandomAccessFile.readFully(RandomAccessFile.java:351)
at
net.sf.ehcache.store.DiskStore.loadElementFromDiskElement(DiskStore.java:276)
at net.sf.ehcache.store.DiskStore.get(DiskStore.java:250)
at net.sf.ehcache.Cache.searchInDiskStore(Cache.java:846)
at net.sf.ehcache.Cache.get(Cache.java:657)
at net.sf.ehcache.Cache.get(Cache.java:632)
at com.remedy.arsys.share.Cachetable.get(Unknown Source)
at com.remedy.arsys.share.FieldMapCache.get(Unknown Source)
at com.remedy.arsys.goat.Form.getCachedFieldMap(Unknown Source)
at com.remedy.arsys.goat.Form.getCachedFieldMap(Unknown Source)
at
com.remedy.arsys.goat.preferences.ARUserPreferences.getEnumValue(Unknown Source)
at
com.remedy.arsys.goat.preferences.ARUserPreferences.setPreferenceValue(Unknown
Source)
at
com.remedy.arsys.goat.preferences.ARUserPreferences.clearAndLoadDefaultFields(Unknown
Source)
at
com.remedy.arsys.goat.preferences.ARUserPreferences.loadFromServer(Unknown
Source)
at
com.remedy.arsys.goat.preferences.ARUserPreferences.addConfiguredPreferences(Unknown
Source)
at com.remedy.arsys.goat.preferences.ARUserPreferences.(Unknown Source)
at
com.remedy.arsys.goat.preferences.ARUserPreferences.getUserPreferences(Unknown
Source)
at com.remedy.arsys.stubs.SessionData.(Unknown Source)
at com.remedy.arsys.stubs.SessionData.(Unknown Source)
at com.remedy.arsys.session.Login.initSessions(Unknown Source)
at com.remedy.arsys.session.Login.establishSession(Unknown Source)
at com.remedy.arsys.session.Login.establishSession(Unknown Source)
at com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source)
at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:743)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at
com.newatlanta.servletexec.SERequestDispatcher.forwardServlet(SERequestDispatcher.java:638)
at
com.newatlanta.servletexec.SERequestDispatcher.forward(SERequestDispatcher.java:236)
at
com.newatlanta.servletexec.SERequestDispatcher.internalForward(SERequestDispatcher.java:283)
at
com.newatlanta.servletexec.ApplicationInfo.processApplRequest(ApplicationInfo.java:1846)
at
com.newatlanta.servletexec.ServerHostInfo.processApplRequest(ServerHostInfo.java:937)
at
com.newatlanta.servletexec.ServletExec.ProcessRequest(ServletExec.java:1091)
at
com.newatlanta.servletexec.ServletExec.ProcessRequest(ServletExec.java:1002)
Has anyone seen anything like this before? I’ve worked with AR System for five
years and never have experienced this kind of error.
Thanks,
Larry Hayes
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