Christie, Did you give the alternate user the "Change Approver" functional role? See below from the BMC KB:
ID: 20019767 Problem Problem with sending email notifications to Alternative Approvers when they have a Change to approve in ITSM 7. According to the documentation (ITSM COnfiguring guide page 166) it states: "In the Notify Alternate field, select whether to notify the alternate approver." We have done this but no notifications are sent out to the Alternate approver when he has something to approve. Product BMC Remedy Change Management Application (version 7.0.03) Environment Server: Windows Server 2003; Database: Microsoft SQL-Server; Solution Defect SW00345796 created Workaround: Add functional role of Infrastructure Change Approver to the user profile. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pargeter, Christie :CO IS Sent: Wednesday, October 27, 2010 1:06 PM To: arslist@ARSLIST.ORG Subject: Alternative Approver in Change Management Hi All - I am trying to troubleshoot the Alternative Approver functionality in Change Management. But the system doesn't send a notification if Notify Alternate says Yes. Also, when should this trigger? We have a manager that is about to go out on Maternity leave and when I test giving them an alt approver they are still listed to approve. I have tried both Group & Individual approvals. What am I doing wrong??? ARS 7.1 p 6 ITSM 7.0.3 p 9 Window 2003 MS SQ 2005 IIS/Tomcat RKM 7.2 p 2 MidTier 7.1 p 6 ________________________________ Christie Pargeter Legacy Health IS - Programming SR Technical Analyst cparge...@lhs.org <mailto:cparge...@lhs.org> 1120 Building tel: 503-415-5149 _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
