The site I am working on has notifications going to to alternates just fine. Did you try to had to add a notification to the approval process being used which sent the notifications to alternates? See if that works. When you add the notification, you should see a filter created on the join form. Also make sure that the alternates field is populated so there is a 'To' and also a relevant 'tag' in the SYS:NotificationMessages form. We are on ARS 7.1 P9, ITSM 7.0.3 P10, Approval 7.1 P9 Do you have any approval server logs and filter? Saby
--- On Thu, 10/28/10, Pargeter, Christie :CO IS <cparg...@lhs.org> wrote: From: Pargeter, Christie :CO IS <cparg...@lhs.org> Subject: Re: Alternative Approver in Change Management To: arslist@ARSLIST.ORG Date: Thursday, October 28, 2010, 3:11 PM ** Thanks. I put in a ticket with them. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Wednesday, October 27, 2010 7:23 PM To: arslist@ARSLIST.ORG Subject: Re: Alternative Approver in Change Management ** _filtered #yiv1506650327 { font-family:Tahoma;} _filtered #yiv1506650327 { font-family:Calibri;} _filtered #yiv1506650327 { font-family:Poor Richard;} _filtered #yiv1506650327 { font-family:Verdana;} _filtered #yiv1506650327 { font-family:Comic Sans MS;} _filtered #yiv1506650327 {margin:1.0in 1.25in 1.0in 1.25in;} #yiv1506650327 P.yiv1506650327MsoNormal { FONT-SIZE:12pt;MARGIN:0in 0in 0pt;FONT-FAMILY:"Times New Roman";} #yiv1506650327 LI.yiv1506650327MsoNormal { FONT-SIZE:12pt;MARGIN:0in 0in 0pt;FONT-FAMILY:"Times New Roman";} #yiv1506650327 DIV.yiv1506650327MsoNormal { FONT-SIZE:12pt;MARGIN:0in 0in 0pt;FONT-FAMILY:"Times New Roman";} #yiv1506650327 P { FONT-SIZE:12pt;MARGIN-LEFT:0in;MARGIN-RIGHT:0in;FONT-FAMILY:"Times New Roman";} #yiv1506650327 SPAN.yiv1506650327EmailStyle190 { FONT-WEIGHT:normal;COLOR:black;FONT-STYLE:normal;FONT-FAMILY:Calibri;TEXT-DECORATION:none;} #yiv1506650327 SPAN.yiv1506650327EmailStyle22 { FONT-WEIGHT:normal;COLOR:black;FONT-STYLE:normal;FONT-FAMILY:Calibri;TEXT-DECORATION:none;} #yiv1506650327 DIV.yiv1506650327Section1 { } I also remember a bug… unfortunately I’m a little fuzzy on the details but it had to do with the notifications for alternates not going out due to the way the approval mapping was configured. If you have BMC support, try to see if they can shed some light on this. If it’s a defect, you may be doing more work trying to deconstruct it. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Roger Justice Sent: Wednesday, October 27, 2010 3:57 PM To: arslist@ARSLIST.ORG Subject: Re: Alternative Approver in Change Management ** In the approval server look at notifications for this Change Process. -----Original Message----- From: Pargeter, Christie :CO IS <cparg...@lhs.org> To: arslist < arslist@ARSLIST.ORG > Sent: Wed, Oct 27, 2010 3:46 pm Subject: Re: Alternative Approver in Change Management ** Yes, the person has the Functional Role of Change Approver but they still don't get the notification. Also, I am not seeing a filter that will create a record in AR System Email Messages or any of the Notifier forms. Can you give me the name that triggers the notification? This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
