We did that with HD 5.6. We did need to update the filters that push to SHR:ConsolidatedList. The OOB workflow would only create a record when the HD record was created. If a ticket was reopened it wouldn't show up on the console. I modified the filters to modify an existing record or create a new one if it didn't exist.
Jason Sent from my iPhone On Oct 27, 2010, at 9:08 AM, Frank Caruso <caruso.fr...@gmail.com> wrote: > ** ARS 6.3 > Help Desk 6.0 > Oracle > > Would it make sense to run an escalation to delete SHR:ConsolidatedRecords > after and issue has been Closed, maybe after 30 days? > > There are a very large number of records in that table and we are seeing some > performance issues that could be caused by queries against that table. > > Thank you > > Frank > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
