I was having similar errors when trying to upgrade from SRM 2.2 patch 3. I was pointed to the following KB article from BMC: KB article SW00359420. I've followed the steps in this article and it found several of my SRM files that would not be migrated due to category errors; I think these are the same errors you are seeing.
Hope this is helpful, Larry B. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of remedy lee Sent: Monday, November 01, 2010 1:31 PM To: arslist@ARSLIST.ORG Subject: Re: SRM 2.1 upgrade to SRM 7.6 trouble/issue/fail Error log file [Mon Nov 01 12:57:56.098] LoadApp- ************************************ [Mon Nov 01 12:57:56.098] LoadApp- Processing component: srm [ERROR][Mon Nov 01 13:01:41.051] ImportFileNode- Non-zero rc in import of items in C:\Program Files\AR System Applications\DRBBSREMEDYAPP\BMC Service Request Management\ar\srm\workflow\en\.\SRM_menu.def, result 2 [ERROR][Mon Nov 01 13:01:41.051] ImportFileNode- 303 Form does not exist on server PCT:Product Model/Version [WARNING][Mon Nov 01 13:01:41.051] ImportFileNode- 55 The following item was not imported SRM:PDV:Product VersionSRM-Q [ERROR][Mon Nov 01 13:01:41.051] DefnImport- Defnimp failed, code 2, filename C:\Program Files\AR System Applications\DRBBSREMEDYAPP\BMC Service Request Management\ar\srm\workflow\en\.\SRM_menu.def [ERROR][Mon Nov 01 13:03:23.411] LoadApp- At least one file in definitions list received non-zero rc [Mon Nov 01 13:04:56.880] LoadApp- Application load completed, errors encountered. [Mon Nov 01 13:04:56.880] LoadApp- Worst RCs 2 0 0 2 [Mon Nov 01 13:04:56.880] LoadApp- File Load Status for overall Application: srm [Mon Nov 01 13:04:56.880] LoadApp- Packing Lists Config Data Sample Data All Files [Mon Nov 01 13:04:56.880] LoadApp- Skipped 0 0 0 0 [Mon Nov 01 13:04:56.880] LoadApp- Success 106 44 0 150 [Mon Nov 01 13:04:56.880] LoadApp- Failed 1 0 0 1 [Mon Nov 01 13:04:56.880] LoadApp- Totals 107 44 0 151 [Mon Nov 01 13:04:56.880] LoadApp- Worst rc for application overall: 2 [Mon Nov 01 13:04:56.895] rikMain- Returning 1054 for command loadapp [Mon Nov 01 13:05:46.723] rikMain- Returning 0 for command getsvrinfo [Mon Nov 01 13:05:53.786] LoadApp- ************************************ [Mon Nov 01 13:05:53.786] LoadApp- Processing component: srs [ERROR][Mon Nov 01 13:09:18.895] ImportFileNode- Non-zero rc in import of items in C:\Program Files\AR System Applications\DRBBSREMEDYAPP\BMC Service Request Management\ar\srs\workflow\en\.\srs_deplapp.def, result 2 [ERROR][Mon Nov 01 13:09:18.895] ImportFileNode- 552 Failure during SQL operation to the database The statement has been terminated.The CREATE UNIQUE INDEX statement terminated because a duplicate key was found for the object name 'dbo.T1587' and the index name 'I1587_42001_1'. The duplicate key value is (Approval, 1.0.00.000). [WARNING][Mon Nov 01 13:09:18.895] ImportFileNode- 55 The following item was not imported Visualizer Module Registration [WARNING][Mon Nov 01 13:09:18.895] ImportFileNode- 552 Failure during SQL operation to the database 42001,42007 [ERROR][Mon Nov 01 13:09:18.895] DefnImport- Defnimp failed, code 2, filename C:\Program Files\AR System Applications\DRBBSREMEDYAPP\BMC Service Request Management\ar\srs\workflow\en\.\srs_deplapp.def [ERROR][Mon Nov 01 13:10:00.348] ImportFileNode- Non-zero rc in import of items in C:\Program Files\AR System Applications\DRBBSREMEDYAPP\BMC Service Request Management\ar\srs\workflow\en\.\SRS_menu.def, result 2 [ERROR][Mon Nov 01 13:10:00.348] ImportFileNode- 303 Form does not exist on server PCT:Product Model/Version [WARNING][Mon Nov 01 13:10:00.348] ImportFileNode- 55 The following item was not imported SRD:PDV:Product VersionSRM-Q [ERROR][Mon Nov 01 13:10:00.348] DefnImport- Defnimp failed, code 2, filename C:\Program Files\AR System Applications\DRBBSREMEDYAPP\BMC Service Request Management\ar\srs\workflow\en\.\SRS_menu.def [WARNING][Mon Nov 01 13:13:38.239] MigrateFile- 'WESTERN' charset is been used for server DRBBSREMEDYAPP [WARNING][Mon Nov 01 13:13:51.333] MigrateFile- 'WESTERN' charset is been used for server DRBBSREMEDYAPP [WARNING][Mon Nov 01 13:14:03.473] MigrateFile- 'WESTERN' charset is been used for server DRBBSREMEDYAPP [WARNING][Mon Nov 01 13:14:10.067] MigrateFile- 'WESTERN' charset is been used for server DRBBSREMEDYAPP [WARNING][Mon Nov 01 13:14:17.473] MigrateFile- 'WESTERN' charset is been used for server DRBBSREMEDYAPP [WARNING][Mon Nov 01 13:14:25.520] MigrateFile- 'WESTERN' charset is been used for server DRBBSREMEDYAPP [WARNING][Mon Nov 01 13:14:37.723] MigrateFile- 'WESTERN' charset is been used for server DRBBSREMEDYAPP [WARNING][Mon Nov 01 13:14:44.614] MigrateFile- 'WESTERN' charset is been used for server DRBBSREMEDYAPP [WARNING][Mon Nov 01 13:14:52.114] MigrateFile- 'WESTERN' charset is been used for server DRBBSREMEDYAPP [WARNING][Mon Nov 01 13:14:58.614] MigrateFile- 'WESTERN' charset is been used for server DRBBSREMEDYAPP [WARNING][Mon Nov 01 13:15:05.114] MigrateFile- 'WESTERN' charset is been used for server DRBBSREMEDYAPP [WARNING][Mon Nov 01 13:15:11.614] MigrateFile- 'WESTERN' charset is been used for server DRBBSREMEDYAPP [WARNING][Mon Nov 01 13:15:18.114] MigrateFile- 'WESTERN' charset is been used for server DRBBSREMEDYAPP [WARNING][Mon Nov 01 13:15:24.614] MigrateFile- 'WESTERN' charset is been used for server DRBBSREMEDYAPP [WARNING][Mon Nov 01 13:15:31.114] MigrateFile- 'WESTERN' charset is been used for server DRBBSREMEDYAPP [WARNING][Mon Nov 01 13:15:37.614] MigrateFile- 'WESTERN' charset is been used for server DRBBSREMEDYAPP [WARNING][Mon Nov 01 13:15:44.114] MigrateFile- 'WESTERN' charset is been used for server DRBBSREMEDYAPP [WARNING][Mon Nov 01 13:15:50.614] MigrateFile- 'WESTERN' charset is been used for server DRBBSREMEDYAPP [WARNING][Mon Nov 01 13:15:57.114] MigrateFile- 'WESTERN' charset is been used for server DRBBSREMEDYAPP [WARNING][Mon Nov 01 13:16:03.614] MigrateFile- 'WESTERN' charset is been used for server DRBBSREMEDYAPP [WARNING][Mon Nov 01 13:16:10.114] MigrateFile- 'WESTERN' charset is been used for server DRBBSREMEDYAPP [WARNING][Mon Nov 01 13:16:16.614] MigrateFile- 'WESTERN' charset is been used for server DRBBSREMEDYAPP [WARNING][Mon Nov 01 13:16:23.114] MigrateFile- 'WESTERN' charset is been used for server DRBBSREMEDYAPP [ERROR][Mon Nov 01 13:16:29.114] LoadApp- At least one file in definitions list received non-zero rc [ERROR][Mon Nov 01 13:18:44.676] ImportDataFile- (logfile: dataimp_1.log) AR System Import Tool Mon Nov 01 13:18:42 2010 **** **** Attempting import from schema SRM:AppTemplateBridge_DispProp in file to SRM:AppTemplateBridge_DispProp on server **** Command Line options verified successfully for required options. **** Begin building mappings from server and file. **** Mapping: 1=$1$ **** Mapping: 1000000058=$1000000058$ **** Mapping: 15=$15$ **** Mapping: 160=$160$ **** Mapping: 179=$179$ **** Mapping: 2=$2$ **** Mapping: 3=$3$ **** Mapping: 300928600=$300928600$ **** Mapping: 301287500=$301287500$ **** Mapping: 303386300=$303386300$ **** Mapping: 303439400=$303439400$ **** Mapping: 4=$4$ **** Mapping: 490000200=$490000200$ **** Mapping: 5=$5$ **** Mapping: 6=$6$ **** Mapping: 7=$7$ **** Mapping: 8=$8$ **** Import of C:\Program Files\AR System Applications\DRBBSREMEDYAPP \BMC Service Request Management\ar\srs\workflow\en\. \SRS_WOI_SRMAppTemplateBridge_cfg.arx started. **** Record 1 : The value(s) for this entry violate a unique index that has been defined for this form -- schema: SRM:AppTemplateBridge_DispProp, entry: AOT000000000732, 2 unique index(es), field(s): 179 303386300 160 ( 382) **** DATA "AG001143D417CB16WmRQT1FzDwTk4G" "AG000D56BA2B18N1rxRwaG_GAAOBAA" "" 1206999607 "" "Work Order" "Demo" "" 1206999607 "Work Order" "AOT000000000001" 1 "1206999607Demo1206999607Demo" "Demo" "Work Order" "" "" **** Import completed with errors: 0 Records were imported to form SRM:AppTemplateBridge_DispProp; 1 Records were not. [ERROR][Mon Nov 01 13:18:44.676] DataImport- Data Import failed with code 1025 for file C:\Program Files\AR System Applications \DRBBSREMEDYAPP\BMC Service Request Management\ar\srs\workflow\en\. \SRS_WOI_SRMAppTemplateBridge_cfg.arx [ERROR][Mon Nov 01 13:20:27.270] ImportDataFile- (logfile: dataimp_1.log) AR System Import Tool Mon Nov 01 13:20:25 2010 **** **** Attempting import from schema Data Visualization Module in file to Data Visualization Module on server **** Command Line options verified successfully for required options. **** Begin building mappings from server and file. **** Mapping: 1=$1$ **** Mapping: 15=$15$ **** Mapping: 2=$2$ **** Mapping: 3=$3$ **** Mapping: 4=$4$ **** Mapping: 41000=$41000$ **** Mapping: 41001=$41001$ **** Mapping: 41002=$41002$ **** Mapping: 41003=$41003$ **** Mapping: 41004=$41004$ **** Mapping: 41005=$41005$ **** Mapping: 41006=$41006$ **** Mapping: 41007=$41007$ **** Mapping: 41008=$41008$ **** Mapping: 5=$5$ **** Mapping: 6=$6$ **** Mapping: 7=$7$ **** Mapping: 8=$8$ **** Import of C:\Program Files\AR System Applications\DRBBSREMEDYAPP \BMC Service Request Management\ar\srs\workflow\en\. \Data_Visualization_Module.arx started. **** Record 1 : The value(s) for this entry violate a unique index that has been defined for this form -- schema: Data Visualization Module, entry: 000000000000002, 1 unique index(es), field(s): 41000 41014 41015 41016 ( 382) **** DATA 0 "" "" 1158783233 "Visualizer Plugin" "com.remedy.arsys.visualizer.plugin.BasePlugin" "" "1 Data_Visualization_Module_1183766762\\Visualizer_0.jar" "admin" 1183758916 "Visualizer" 0 "" "000000000000002" 0 "1158783233Demo" "Demo" "1.0" **** Import completed with errors: 0 Records were imported to form Data Visualization Module; 1 Records were not. [ERROR][Mon Nov 01 13:20:27.270] DataImport- Data Import failed with code 1025 for file C:\Program Files\AR System Applications \DRBBSREMEDYAPP\BMC Service Request Management\ar\srs\workflow\en\. \Data_Visualization_Module.arx [ERROR][Mon Nov 01 13:20:31.989] ImportDataFile- (logfile: dataimp_1.log) AR System Import Tool Mon Nov 01 13:20:27 2010 **** **** Attempting import from schema SYS:Message Box in file to SYS:Message Box on server **** Command Line options verified successfully for required options. **** Begin building mappings from server and file. **** Mapping: 1=$1$ **** Mapping: 1000000000=$1000000000$ **** Mapping: 1000000058=$1000000058$ **** Mapping: 1000000076=$1000000076$ **** Mapping: 1000000134=$1000000134$ **** Mapping: 1000000135=$1000000135$ **** Mapping: 1000001789=$1000001789$ **** Mapping: 1000049=$1000049$ **** Mapping: 1100=$1100$ **** Mapping: 15=$15$ **** Mapping: 160=$160$ **** Mapping: 179=$179$ **** Mapping: 2=$2$ **** Mapping: 3=$3$ **** Mapping: 301600300=$301600300$ **** Mapping: 4=$4$ **** Mapping: 5=$5$ **** Mapping: 6=$6$ **** Mapping: 7=$7$ **** Mapping: 8=$8$ **** Import of C:\Program Files\AR System Applications\DRBBSREMEDYAPP \BMC Service Request Management\ar\srs\workflow\en\. \SYS_Message_Box.arx started. **** Record 3 : The value(s) for this entry violate a unique index that has been defined for this form -- schema: SYS:Message Box, entry: 000000000000166, 2 unique index(es), field(s): 1000000135 160 179 ( 382) **** DATA "" "Config-SRS" "" "AG0011439CCB2C0BdwRgnD8uAwC2YA" "dev_aoconnor" 1183481533 "" "000000000000166" "SRM_IMPORT_AOT_DUP_ERR" "Imported AOT has the same name as an existing AOT." "" "." 1 "1181751328appadmin1181751328appadmin" 1181751328 "appadmin" "SRM:STAGE:AppTemplateBridge" "" "" "" **** Record 4 : The value(s) for this entry violate a unique index that has been defined for this form -- schema: SYS:Message Box, entry: 000000000000167, 2 unique index(es), field(s): 1000000135 160 179 ( 382) **** DATA "" "Config-SRS" "" "AG0011439CCB2C0BdwRgnD8uAwC2YA" "dev_aoconnor" 1183481730 "" "000000000000167" "SRM_IMPORT_PFX_DUP_MSG" "The import process has terminated because an imported AOT name is the same as an existing AOT. The name prefix provided will not result in a unique AOT name. To import, verify that the \"Import all definitions as new\" import option is selected, and enter a different prefix to be added to the imported AOT name. Then run the import again." "" "." 1 "1181751420appadmin1181751420appadmin" 1181751420 "appadmin" "SRM:STAGE:AppTemplateBridge" "" "" "" **** Record 6 : The value(s) for this entry violate a unique index that has been defined for this form -- schema: SYS:Message Box, entry: 000000000000169, 2 unique index(es), field(s): 1000000135 160 179 ( 382) **** DATA "" "Config-SRS" "" "AG0011439CCB2CaxlwRge4M0AwemYA" "appadmin" 1181758743 "" "000000000000169" "SRM_IMPORT_AOT_RENAME_ERR" "AOT Name changed." "" "." 1 "1181751809appadmin1181751809appadmin" 1181751809 "appadmin" "SRM:STAGE:AppTemplateBridge" "" "" "" **** Record 7 : The value(s) for this entry violate a unique index that has been defined for this form -- schema: SYS:Message Box, entry: 000000000000170, 2 unique index(es), field(s): 1000000135 160 179 ( 382) **** DATA "" "Config-SRS" "" "AG0011439CCB2C0BdwRgnD8uAwC2YA" "dev_aoconnor" 1185216653 "" "000000000000170" "SRM_IMPORT_CPY_EXIST_MSG" "The import process cannot proceed because the company for the imported AOT does not exist on the import system. To import the AOT:\r\n1. Delete the staged data.\r\n2. Create a new company which matches the company for the AOT.\r\n3. Run the import process again." "" "." 1 "1181753926appadmin1181753926appadmin" 1181753926 "appadmin" "SRM:STAGE:AppTemplateBridge" "" "" "" **** Record 8 : The value(s) for this entry violate a unique index that has been defined for this form -- schema: SYS:Message Box, entry: 000000000000171, 2 unique index(es), field(s): 1000000135 160 179 ( 382) **** DATA "" "Config-SRS" "" "AG0011439CCB2C0BdwRgnD8uAwC2YA" "appadmin" 1181758743 "" "000000000000171" "SRM_IMPORT_CPY_EXIST_ERR" "Imported Company value does not exist." "" "." 1 "1181753984appadmin1181753984appadmin" 1181753984 "appadmin" "SRM:STAGE:AppTemplateBridge" "" "" "" **** Record 9 : The value(s) for this entry violate a unique index that has been defined for this form -- schema: SYS:Message Box, entry: 000000000000172, 2 unique index(es), field(s): 1000000135 160 179 ( 382) **** DATA "" "Config-SRS" "" "AG0011439CCB2C0BdwRgnD8uAwC2YA" "dev_aoconnor" 1183481879 "" "000000000000172" "SRM_IMPORT_CPY_GLOBAL_MSG" "The import process has terminated because the imported AOT has a type of TEMPLATE. You can NOT change the company to - Global - You will need to change the type value and run the import process again." "" "." 1 "1181754868appadmin1181754868appadmin" 1181754868 "appadmin" "SRM:STAGE:AppTemplateBridge" "" "" "" **** Record 10 : The value(s) for this entry violate a unique index that has been defined for this form -- schema: SYS:Message Box, entry: 000000000000173, 2 unique index(es), field(s): 1000000135 160 179 ( 382) **** DATA "" "Config-SRS" "" "AG0011439CCB2C0BdwRgnD8uAwC2YA" "dev_aoconnor" 1183481912 "" "000000000000173" "SRM_IMPORT_CPY_GLOBAL_ERR" "Can not change company to - Global - when type is TEMPLATE." "" "." 1 "1181754905appadmin1181754905appadmin" 1181754905 "appadmin" "SRM:STAGE:AppTemplateBridge" "" "" "" **** Record 11 : The value(s) for this entry violate a unique index that has been defined for this form -- schema: SYS:Message Box, entry: 000000000000174, 2 unique index(es), field(s): 1000000135 160 179 ( 382) **** DATA "" "Config-SRS" "" "AG0011439CCB2C0BdwRgnD8uAwC2YA" "dev_aoconnor" 1183481955 "" "000000000000174" "SRM_IMPORT_PDT_DUP_ERR" "Imported PDT has the same name as an existing PDT." "" "." 1 "1181755481appadmin1181755481appadmin" 1181755481 "appadmin" "SRM:STAGE:ProcessDefinitionTemplate_DispProp" "" "" "" **** Record 12 : The value(s) for this entry violate a unique index that has been defined for this form -- schema: SYS:Message Box, entry: 000000000000175, 2 unique index(es), field(s): 1000000135 160 179 ( 382) **** DATA "" "Config-SRS" "" "AG0011439CCB2C0BdwRgnD8uAwC2YA" "dev_aoconnor" 1183481995 "" "000000000000175" "SRM_IMPORT_PDT_DUP_MSG" "The import process has terminated because an imported PDT name is the same as an existing PDT. To import, select the \"Import all definitions as new\" import option and enter a prefix to be added to the imported PDT name. Then run the import again." "" "." 1 "1181755548appadmin1181755548appadmin" 1181755548 "appadmin" "SRM:STAGE:ProcessDefinitionTemplate_DispProp" "" "" "" **** Record 13 : The value(s) for this entry violate a unique index that has been defined for this form -- schema: SYS:Message Box, entry: 000000000000176, 2 unique index(es), field(s): 1000000135 160 179 ( 382) **** DATA "" "Config-SRS" "" "AG0011439CCB2C0BdwRgnD8uAwC2YA" "dev_aoconnor" 1183482048 "" "000000000000176" "SRM_IMPORT_PDT_PFX_DUP_MSG" "The import process has terminated because an imported PDT name is the same as an existing PDT. The name prefix provided will not result in a unique PDT name. To import, verify that the \"Import all definitions as new\" import option is selected, and enter a different prefix to be added to the imported PDT name. Then run the import again." "" "." 1 "1181755691appadmin1181755691appadmin" 1181755691 "appadmin" "SRM:STAGE:ProcessDefinitionTemplate_DispProp" "" "" "" **** Record 14 : The value(s) for this entry violate a unique index that has been defined for this form -- schema: SYS:Message Box, entry: 000000000000177, 2 unique index(es), field(s): 1000000135 160 179 ( 382) **** DATA "" "Config-SRS" "" "AG0011439CCB2CaxlwRge4M0AwemYA" "appadmin" 1181758743 "" "000000000000177" "SRM_IMPORT_PDT_RENAME_ERR" "PDT Name changed." "" "." 1 "1181755770appadmin1181755770appadmin" 1181755770 "appadmin" "SRM:STAGE:ProcessDefinitionTemplate_DispProp" "" "" "" **** Record 15 : The value(s) for this entry violate a unique index that has been defined for this form -- schema: SYS:Message Box, entry: 000000000000178, 2 unique index(es), field(s): 1000000135 160 179 ( 382) **** DATA "" "Config-SRS" "" "AG0011439CCB2CaxlwRge4M0AwemYA" "dev_aoconnor" 1185216693 "" "000000000000178" "SRM_IMPORT_PDT_WARN_MSG" "The staged PDT has had its name changed using the prefix provided." "" "." 1 "1181755819appadmin1181755819appadmin" 1181755819 "appadmin" "SRM:STAGE:ProcessDefinitionTemplate_DispProp" "" "" "" **** Record 16 : The value(s) for this entry violate a unique index that has been defined for this form -- schema: SYS:Message Box, entry: 000000000000179, 2 unique index(es), field(s): 1000000135 160 179 ( 382) **** DATA "" "Config-SRS" "" "AG0011439CCB2C0BdwRgnD8uAwC2YA" "dev_aoconnor" 1183482158 "" "000000000000179" "SRM_IMPORT_PDT_NOAPP_MSG" "The import process has terminated because the imported AOT references an application that doesn't exist on this system. Please install the applicaiton before trying this import again." "" "." 1 "1181756996appadmin1181756996appadmin" 1181756996 "appadmin" "SRM:STAGE:ProcessDefinitionTemplate_DispProp" "" "" "" **** Record 17 : The value(s) for this entry violate a unique index that has been defined for this form -- schema: SYS:Message Box, entry: 000000000000180, 2 unique index(es), field(s): 1000000135 160 179 ( 382) **** DATA "" "Config-SRS" "" "AG0011439CCB2C0BdwRgnD8uAwC2YA" "appadmin" 1181758743 "" "000000000000180" "SRM_IMPORT_PDT_NOAPP_ERR" "The referenced application doesn't exist." "" "." 1 "1181757024appadmin1181757024appadmin" 1181757024 "appadmin" "SRM:STAGE:ProcessDefinitionTemplate_DispProp" "" "" "" **** Record 18 : The value(s) for this entry violate a unique index that has been defined for this form -- schema: SYS:Message Box, entry: 000000000000181, 2 unique index(es), field(s): 1000000135 160 179 ( 382) **** DATA "" "Config-SRS" "" "AG0011439CCB2C0BdwRgnD8uAwC2YA" "appadmin" 1181758743 "" "000000000000181" "SRM_IMPORT_SRD_CPY_EXIST_ERR" "The company specified does not exist." "" "." 1 "1181757434appadmin1181757434appadmin" 1181757434 "appadmin" "SRD:STAGE:ServiceRequestDefintion_Base" "" "" "" **** Record 19 : The value(s) for this entry violate a unique index that has been defined for this form -- schema: SYS:Message Box, entry: 000000000000182, 2 unique index(es), field(s): 1000000135 160 179 ( 382) **** DATA "" "Config-SRS" "" "AG0011439CCB2C0BdwRgnD8uAwC2YA" "dev_aoconnor" 1185216776 "" "000000000000182" "SRM_IMPORT_SRD_CPY_EXIST_MSG" "The import process cannot proceed because the company for the imported item does not exist on the import system. To import the item:\r\n1. Delete the staged data.\r\n2. Create a new company which matches the company for the imported item.\r \n3. Run the import process again." "" "." 1 "1181757533appadmin1181757533appadmin" 1181757533 "appadmin" "SRD:STAGE:ServiceRequestDefintion_Base" "" "" "" **** Record 20 : The value(s) for this entry violate a unique index that has been defined for this form -- schema: SYS:Message Box, entry: 000000000000183, 2 unique index(es), field(s): 1000000135 160 179 ( 382) **** DATA "" "Config-SRs" "" "AG0011439CCB2CaxlwRge4M0AwemYA" "dev_aoconnor" 1184262412 "" "000000000000183" "SRM_IMPORT_COMPLETE_ERR" "Promote: Import completed." "" "." 1 "1181758660appadmin1181758660appadmin" 1181758660 "appadmin" "SRS:ImportExportConsole" "" "" "" **** Record 21 : The value(s) for this entry violate a unique index that has been defined for this form -- schema: SYS:Message Box, entry: 000000000000184, 2 unique index(es), field(s): 1000000135 160 179 ( 382) **** DATA "" "Config-SRS" "" "AG0011439CCB2CaxlwRge4M0AwemYA" "dev_aoconnor" 1184262473 "" "000000000000184" "SRM_IMPORT_COMPLETE_MSG" "Promote: The staged data has been imported into the production forms successfully. Import has completed successfully." "" "." 1 "1181758691appadmin1181758691appadmin" 1181758691 "appadmin" "SRS:ImportExportConsole" "" "" "" **** Record 28 : The value(s) for this entry violate a unique index that has been defined for this form -- schema: SYS:Message Box, entry: 000000000000192, 2 unique index(es), field(s): 1000000135 160 179 ( 382) **** DATA "" "Config-SRS" "" "AG00137260F2FDS3SKRgE46pUwxDIP" "dev_aoconnor" 1183480400 "" "000000000000192" "SRM_IMPORT_DELETE_NOTE" "Delete: Staged data has been deleted." "" "." 1 "1183479156dev_aoconnor1183479156dev_aoconnor" 1183479156 "dev_aoconnor" "SRS:ImportExportConsole" "" "" "" **** Record 53 : The value(s) for this entry violate a unique index that has been defined for this form -- schema: SYS:Message Box, entry: 000000000001571, 2 unique index(es), field(s): 1000000135 160 179 ( 382) **** DATA "" "Config-SRM" "" "AG0011439CCAD4l7cgQwVq85CQMQAA" "dev_aoconnor" 1208816607 "" "000000000000262" "SRM_REQUEST_ATTACHMENT_WI" "Attachment from #SCHEMA-ALIAS#" "" "." 1 "1208802168dev_aoconnor1208802168dev_aoconnor" 1208802168 "dev_aoconnor" "SRM:Request" "" "" "" **** Record 54 : The value(s) for this entry violate a unique index that has been defined for this form -- schema: SYS:Message Box, entry: 000000000001572, 2 unique index(es), field(s): 1000000135 160 179 ( 382) **** DATA "" "Config-SRS" "" "AG0011439CCB2C0BdwRgnD8uAwC2YA" "dev_aoconnor" 1209756296 "" "000000000000263" "SRM_IMPORT_AOT_INACTIVE_ERR" "AOT set to Inactive" "" "." 1 "1209756296dev_aoconnor1209756296dev_aoconnor" 1209756296 "dev_aoconnor" "SRM:STAGE:AppTemplateBridge" "" "" "" **** Record 55 : The value(s) for this entry violate a unique index that has been defined for this form -- schema: SYS:Message Box, entry: 000000000001573, 2 unique index(es), field(s): 1000000135 160 179 ( 382) **** DATA "" "Config-SRS" "" "AG0011439CCB2C0BdwRgnD8uAwC2YA" "dev_aoconnor" 1209757153 "" "000000000000264" "SRM_IMPORT_AOT_INACTIVE_MSG" "The import process has encountered a Warning. The AOT #AOT_NAME# has a type of TEMPLATE. You will need to select a new Template for this AOT." "" "." 1 "1209756414dev_aoconnor1209756414dev_aoconnor" 1209756414 "dev_aoconnor" "SRM:STAGE:AppTemplateBridge" "" "" "" **** Import completed with errors: 33 Records were imported to form SYS:Message Box; 22 Records were not. [ERROR][Mon Nov 01 13:20:31.989] DataImport- Data Import failed with code 1025 for file C:\Program Files\AR System Applications \DRBBSREMEDYAPP\BMC Service Request Management\ar\srs\workflow\en\. \SYS_Message_Box.arx [ERROR][Mon Nov 01 13:21:08.411] LoadApp- At least one file in config data list received non-zero rc [ERROR][Mon Nov 01 13:21:28.458] ImportDataFile- (logfile: dataimp_1.log) AR System Import Tool Mon Nov 01 13:21:26 2010 **** **** Attempting import from schema SRM:AppTemplateBridge_DispProp in file to SRM:AppTemplateBridge_DispProp on server **** Command Line options verified successfully for required options. **** Begin building mappings from server and file. **** Mapping: 1=$1$ **** Mapping: 1000000058=$1000000058$ **** Mapping: 15=$15$ **** Mapping: 160=$160$ **** Mapping: 179=$179$ **** Mapping: 2=$2$ **** Mapping: 3=$3$ **** Mapping: 300928600=$300928600$ **** Mapping: 301287500=$301287500$ **** Mapping: 303386300=$303386300$ **** Mapping: 303439400=$303439400$ **** Mapping: 4=$4$ **** Mapping: 490000200=$490000200$ **** Mapping: 5=$5$ **** Mapping: 6=$6$ **** Mapping: 7=$7$ **** Mapping: 8=$8$ **** Import of C:\Program Files\AR System Applications\DRBBSREMEDYAPP \BMC Service Request Management\ar\srs\workflow\en\. \SRS_SRMApplicationObjectTemplate_Sample_SRS.arx started. **** Record 1 : The value(s) for this entry violate a unique index that has been defined for this form -- schema: SRM:AppTemplateBridge_DispProp, entry: AOT000000000733, 2 unique index(es), field(s): 179 303386300 160 ( 382) **** DATA "SR0011439CCB2C6nbCRQKTZDCw8kky" "AG000D56BA2B18qVrxRwRS_IAAVRAA" "" 1206999721 "" "System Access Request" "Demo" "" 1206999721 "System Access Request" "AOT000000000002" 1 "1206999721Demo1206999721Demo" "Demo" "System Access Request" "" "" **** Record 2 : The value(s) for this entry violate a unique index that has been defined for this form -- schema: SRM:AppTemplateBridge_DispProp, entry: AOT000000000734, 2 unique index(es), field(s): 179 303386300 160 ( 382) **** DATA "SR0011439CCB2C65bCRQwzjACwgXs0" "AG000D56BA2B18qlrxRwky_IAAVxAA" "" 1206999722 "" "BMC web page" "Demo" "" 1206999722 "BMC web page" "AOT000000000003" 1 "1206999722Demo1206999722Demo" "Demo" "BMC web page" "" "" **** Record 3 : The value(s) for this entry violate a unique index that has been defined for this form -- schema: SRM:AppTemplateBridge_DispProp, entry: AOT000000000735, 2 unique index(es), field(s): 179 303386300 160 ( 382) **** DATA "AG000F1F6C7B33#sjtRQwZS9FA3#8B" "AG000D56BA2B18qlrxRw4S_IAAWRAA" "" 1206999722 "" "On-board Employee sample" "Demo" "" 1206999722 "On- board Employee sample" "AOT000000000004" 1 "1206999722Demo1206999722Demo" "Demo" "On-board Employee sample" "" "" **** Import completed with errors: 0 Records were imported to form SRM:AppTemplateBridge_DispProp; 3 Records were not. [ERROR][Mon Nov 01 13:21:28.458] DataImport- Data Import failed with code 1025 for file C:\Program Files\AR System Applications \DRBBSREMEDYAPP\BMC Service Request Management\ar\srs\workflow\en\. \SRS_SRMApplicationObjectTemplate_Sample_SRS.arx [ERROR][Mon Nov 01 13:22:32.286] LoadApp- At least one file in sample data list received non-zero rc [Mon Nov 01 13:22:32.286] LoadApp- Application load completed, errors encountered. [Mon Nov 01 13:22:32.286] LoadApp- Worst RCs 2 1025 1025 1025 [Mon Nov 01 13:22:32.286] LoadApp- File Load Status for overall Application: srs [Mon Nov 01 13:22:32.286] LoadApp- Packing Lists Config Data Sample Data All Files [Mon Nov 01 13:22:32.286] LoadApp- Skipped 0 0 0 0 [Mon Nov 01 13:22:32.286] LoadApp- Success 168 95 19 282 [Mon Nov 01 13:22:32.286] LoadApp- Failed 2 3 1 6 [Mon Nov 01 13:22:32.286] LoadApp- Totals 170 98 20 288 [Mon Nov 01 13:22:32.286] LoadApp- Worst rc for application overall: 1025 [Mon Nov 01 13:22:32.301] rikMain- Returning 1056 for command loadapp [Mon Nov 01 13:22:48.817] rikMain- Returning 0 for command getsvrinfo [Mon Nov 01 13:22:55.067] LoadApp- ************************************ [Mon Nov 01 13:22:55.067] LoadApp- Processing component: asisrm [Mon Nov 01 13:23:33.583] LoadApp- ***** Application loaded without any errors ******* [Mon Nov 01 13:23:33.583] LoadApp- Following table summarizes number and type of files loaded for the application [Mon Nov 01 13:23:33.583] LoadApp- File Load Status for overall Application: asisrm [Mon Nov 01 13:23:33.583] LoadApp- Packing Lists Config Data Sample Data All Files [Mon Nov 01 13:23:33.583] LoadApp- Skipped 0 0 0 0 [Mon Nov 01 13:23:33.583] LoadApp- Success 77 0 0 77 [Mon Nov 01 13:23:33.583] LoadApp- Failed 0 0 0 0 [Mon Nov 01 13:23:33.583] LoadApp- Totals 77 0 0 77 [Mon Nov 01 13:23:33.598] rikMain- Returning 0 for command loadapp [Mon Nov 01 13:23:34.895] LoadApp- ************************************ [Mon Nov 01 13:23:34.895] LoadApp- Processing component: apsfnd [Mon Nov 01 13:24:13.489] LoadApp- ***** Application loaded without any errors ******* [Mon Nov 01 13:24:13.489] LoadApp- Following table summarizes number and type of files loaded for the application [Mon Nov 01 13:24:13.489] LoadApp- File Load Status for overall Application: apsfnd [Mon Nov 01 13:24:13.489] LoadApp- Packing Lists Config Data Sample Data All Files [Mon Nov 01 13:24:13.489] LoadApp- Skipped 0 0 0 0 [Mon Nov 01 13:24:13.489] LoadApp- Success 38 0 0 38 [Mon Nov 01 13:24:13.489] LoadApp- Failed 0 0 0 0 [Mon Nov 01 13:24:13.489] LoadApp- Totals 38 0 0 38 [Mon Nov 01 13:24:13.505] rikMain- Returning 0 for command loadapp [Mon Nov 01 13:24:14.911] LoadApp- ************************************ [Mon Nov 01 13:24:14.911] LoadApp- Processing component: fndsrm [Mon Nov 01 13:24:50.989] LoadApp- ***** Application loaded without any errors ******* [Mon Nov 01 13:24:50.989] LoadApp- Following table summarizes number and type of files loaded for the application [Mon Nov 01 13:24:50.989] LoadApp- File Load Status for overall Application: fndsrm [Mon Nov 01 13:24:50.989] LoadApp- Packing Lists Config Data Sample Data All Files [Mon Nov 01 13:24:50.989] LoadApp- Skipped 0 0 0 0 [Mon Nov 01 13:24:50.989] LoadApp- Success 67 0 0 67 [Mon Nov 01 13:24:50.989] LoadApp- Failed 0 0 0 0 [Mon Nov 01 13:24:50.989] LoadApp- Totals 67 0 0 67 [Mon Nov 01 13:24:51.005] rikMain- Returning 0 for command loadapp [Mon Nov 01 13:24:51.770] LoadApp- ************************************ [Mon Nov 01 13:24:51.770] LoadApp- Processing component: fndsrs [Mon Nov 01 13:24:53.411] LoadApp- ***** Application loaded without any errors ******* [Mon Nov 01 13:24:53.411] LoadApp- Following table summarizes number and type of files loaded for the application [Mon Nov 01 13:24:53.411] LoadApp- File Load Status for overall Application: fndsrs [Mon Nov 01 13:24:53.411] LoadApp- Packing Lists Config Data Sample Data All Files [Mon Nov 01 13:24:53.411] LoadApp- Skipped 0 0 0 0 [Mon Nov 01 13:24:53.411] LoadApp- Success 4 0 0 4 [Mon Nov 01 13:24:53.411] LoadApp- Failed 0 0 0 0 [Mon Nov 01 13:24:53.411] LoadApp- Totals 4 0 0 4 [Mon Nov 01 13:24:53.426] rikMain- Returning 0 for command loadapp [Mon Nov 01 13:24:54.895] LoadApp- ************************************ [Mon Nov 01 13:24:54.895] LoadApp- Processing component: srmtms [Mon Nov 01 13:25:21.801] LoadApp- ***** Application loaded without any errors ******* [Mon Nov 01 13:25:21.801] LoadApp- Following table summarizes number and type of files loaded for the application [Mon Nov 01 13:25:21.801] LoadApp- File Load Status for overall Application: srmtms [Mon Nov 01 13:25:21.801] LoadApp- Packing Lists Config Data Sample Data All Files [Mon Nov 01 13:25:21.801] LoadApp- Skipped 0 0 0 0 [Mon Nov 01 13:25:21.801] LoadApp- Success 42 1 0 43 [Mon Nov 01 13:25:21.801] LoadApp- Failed 0 0 0 0 [Mon Nov 01 13:25:21.801] LoadApp- Totals 42 1 0 43 [Mon Nov 01 13:25:21.801] rikMain- Returning 0 for command loadapp [Mon Nov 01 13:25:22.958] LoadApp- ************************************ [Mon Nov 01 13:25:22.958] LoadApp- Processing component: caisrm [Mon Nov 01 13:25:43.286] LoadApp- ***** Application loaded without any errors ******* [Mon Nov 01 13:25:43.286] LoadApp- Following table summarizes number and type of files loaded for the application [Mon Nov 01 13:25:43.286] LoadApp- File Load Status for overall Application: caisrm [Mon Nov 01 13:25:43.286] LoadApp- Packing Lists Config Data Sample Data All Files [Mon Nov 01 13:25:43.286] LoadApp- Skipped 0 0 0 0 [Mon Nov 01 13:25:43.286] LoadApp- Success 36 0 0 36 [Mon Nov 01 13:25:43.286] LoadApp- Failed 0 0 0 0 [Mon Nov 01 13:25:43.286] LoadApp- Totals 36 0 0 36 [Mon Nov 01 13:25:43.301] rikMain- Returning 0 for command loadapp [Mon Nov 01 13:26:13.442] LoadApp- ************************************ [Mon Nov 01 13:26:13.442] LoadApp- Processing component: msm [ERROR][Mon Nov 01 13:26:43.130] ImportDataFile- (logfile: dataimp_1.log) AR System Import Tool Mon Nov 01 13:26:28 2010 **** **** Attempting import from schema MSM:MigrationTasks in file to MSM:MigrationTasks on server **** Command Line options verified successfully for required options. **** Begin building mappings from server and file. **** Mapping: 1=$1$ **** Mapping: 15=$15$ **** Mapping: 1710400=$1710400$ **** Mapping: 1711500=$1711500$ **** Mapping: 1711600=$1711600$ **** Mapping: 1711700=$1711700$ **** Mapping: 2=$2$ **** Mapping: 3=$3$ **** Mapping: 300442800=$300442800$ **** Mapping: 300664200=$300664200$ **** Mapping: 300679800=$300679800$ **** Mapping: 300762700=$300762700$ **** Mapping: 300928500=$300928500$ **** Mapping: 300928600=$300928600$ **** Mapping: 300967500=$300967500$ **** Mapping: 300967600=$300967600$ **** Mapping: 300967700=$300967700$ **** Mapping: 300967800=$300967800$ **** Mapping: 303453800=$303453800$ **** Mapping: 303453900=$303453900$ **** Mapping: 303454000=$303454000$ **** Mapping: 303454100=$303454100$ **** Mapping: 303454200=$303454200$ **** Mapping: 303459100=$303459100$ **** Mapping: 4=$4$ **** Mapping: 5=$5$ **** Mapping: 6=$6$ **** Mapping: 7=$7$ **** Mapping: 8=$8$ **** Import of C:\Program Files\AR System Applications\DRBBSREMEDYAPP \BMC Service Request Management\ar\msm\workflow\en\. \MIG_SRMS_2.0_2.1.arx started. **** Record 13 : Required field (without a default) not specified -- SRD:ServiceRequestDefinition_Base : DELETEOperationalCategoryLevel1 ( 307) ------------ Required field (without a default) not specified -- SRD:ServiceRequestDefinition_Base : SRD_Number ( 307) ------------ Required field (without a default) not specified -- SRD:ServiceRequestDefinition_Base : Navigation Tier Tag1 ( 307) ------------ Required field (without a default) not specified -- SRD:ServiceRequestDefinition_Base : SRD_LocationCompany ( 307) ------------ Required field (without a default) not specified -- SRD:ServiceRequestDefinition_Base : SRD_Request Type ( 307) ------------ Required field (without a default) not specified -- SRD:ServiceRequestDefinition_Base : RequestCatalogManager_Company ( 307) ------------ Required field (without a default) not specified -- SRD:ServiceRequestDefinition_Base : RequestCatalogManager_FullName ( 307) ------------ Required field (without a default) not specified -- SRD:ServiceRequestDefinition_Base : DELETESRD_Title ( 307) ------------ Required field cannot be reset to a NULL value -- SRD:SrvReqDefFrequency : SRD_LocationCompany ( 326) **** DATA "0" "BMC Service Request Management" "" "srs" 1193242518 "" "" "" "dev_aman" "SRMS 2.0-SRMS 2.1" "" 50 "1) The SRD Level tag may be NULL in some cases if the value was typed in the Level info instead of using the menu. need to set the tag field if it is null.\r\n2) New fields added (ParentInstanceID_DispProp and Locale ) to the form SRM:UniqueQuestionList need to be set.\r\n3) New fields added (ParentInstanceID_DispProp and Locale ) to the form SRM:SourceToTargetDataAssociations need to be set.\r\n4) Copy the value of the field ImageInstanceId from the SRD:ServiceRequestDefinition_Base form to the SRD:ServiceRequestDefinition_DispProp form.\r\n5) SRD_Level, SRD_Price fields on the SRD:ServiceRequestDefinition_Base need to be set with the corresponding values from the SRD:ServiceRequestDefinition_DispProp form.\r\n" 1193756182 "000000000000020" "SRD:ServiceRequestDefinition_DispProp" "NOT USED" 0 "1193242518dev_aman" "dev_aman" "UpdateSRDDispProp" "SRMS 2.1" "SRMS 2.0" "" "" "" "" "" "" **** Import completed with errors: 13 Records were imported to form MSM:MigrationTasks; 1 Records were not. [ERROR][Mon Nov 01 13:26:43.130] DataImport- Data Import failed with code 1025 for file C:\Program Files\AR System Applications \DRBBSREMEDYAPP\BMC Service Request Management\ar\msm\workflow\en\. \MIG_SRMS_2.0_2.1.arx [ERROR][Mon Nov 01 13:26:43.130] LoadApp- At least one file in config data list received non-zero rc [Mon Nov 01 13:26:43.130] LoadApp- Application load completed, errors encountered. [Mon Nov 01 13:26:43.130] LoadApp- Worst RCs 0 1025 0 1025 [Mon Nov 01 13:26:43.130] LoadApp- File Load Status for overall Application: msm [Mon Nov 01 13:26:43.130] LoadApp- Packing Lists Config Data Sample Data All Files [Mon Nov 01 13:26:43.130] LoadApp- Skipped 0 0 0 0 [Mon Nov 01 13:26:43.130] LoadApp- Success 21 0 0 21 [Mon Nov 01 13:26:43.130] LoadApp- Failed 0 1 0 1 [Mon Nov 01 13:26:43.130] LoadApp- Totals 21 1 0 22 [Mon Nov 01 13:26:43.130] LoadApp- Worst rc for application overall: 1025 [Mon Nov 01 13:26:43.130] rikMain- Returning 1055 for command loadapp [Mon Nov 01 13:26:44.036] rikMain- Returning 0 for command appinfo [Mon Nov 01 13:26:45.036] rikMain- Returning 0 for command appinfo [Mon Nov 01 13:26:46.020] rikMain- Returning 0 for command appinfo [Mon Nov 01 13:26:46.989] reportResult- Returning en [Mon Nov 01 13:26:47.005] rikMain- Returning 0 for command appinfo [Mon Nov 01 13:26:48.036] rikMain- Returning 0 for command appinfo [Mon Nov 01 13:26:49.051] rikMain- Returning 0 for command appinfo [Mon Nov 01 13:26:50.005] rikMain- Returning 0 for command appinfo [Mon Nov 01 13:26:50.989] rikMain- Returning 0 for command appinfo [Mon Nov 01 13:26:51.958] reportResult- Returning en [Mon Nov 01 13:26:51.973] rikMain- Returning 0 for command appinfo [Mon Nov 01 13:26:53.098] rikMain- Returning 0 for command appinfo [Mon Nov 01 13:26:54.176] rikMain- Returning 0 for command appinfo [Mon Nov 01 13:26:55.161] rikMain- Returning 0 for command appinfo [Mon Nov 01 13:26:56.161] rikMain- Returning 0 for command appinfo [Mon Nov 01 13:26:57.130] reportResult- Returning en [Mon Nov 01 13:26:57.145] rikMain- Returning 0 for command appinfo [Mon Nov 01 13:26:58.114] rikMain- Returning 0 for command appinfo [Mon Nov 01 13:26:59.114] rikMain- Returning 0 for command appinfo [Mon Nov 01 13:27:00.098] rikMain- Returning 0 for command appinfo [Mon Nov 01 13:27:01.301] rikMain- Returning 0 for command appinfo [Mon Nov 01 13:27:02.067] reportResult- Returning en [Mon Nov 01 13:27:02.083] rikMain- Returning 0 for command appinfo [Mon Nov 01 13:27:03.067] rikMain- Returning 0 for command appinfo [Mon Nov 01 13:27:04.723] rikMain- Returning 0 for command getsvrinfo [Mon Nov 01 13:27:05.739] rikMain- Returning 0 for command setsvrinfo [Mon Nov 01 13:28:22.348] rikMain- Returning 0 for command getsvrinfo [Mon Nov 01 13:28:24.880] reportResult- Returning 7.6.00 [Mon Nov 01 13:28:24.895] rikMain- Returning 0 for command appinfo [Mon Nov 01 13:28:25.942] reportResult- Returning 7.6.00 [Mon Nov 01 13:28:25.958] rikMain- Returning 0 for command appinfo [Mon Nov 01 13:28:26.958] reportResult- Returning 7.6.00 [Mon Nov 01 13:28:26.973] rikMain- Returning 0 for command appinfo [Mon Nov 01 13:28:27.926] rikMain- Returning 1 for command appinfo [Mon Nov 01 13:28:29.161] reportResult- Returning 7.6.00 [Mon Nov 01 13:28:29.176] rikMain- Returning 0 for command appinfo [Mon Nov 01 13:28:30.130] rikMain- Returning 1 for command appinfo [Mon Nov 01 13:31:15.598] rikMain- Returning 0 for command getsvrinfo [Mon Nov 01 13:31:15.989] rikMain- Returning 0 for command setsvrinfo [Mon Nov 01 13:31:16.208] rikMain- Returning 0 for command getsvrinfo On Nov 1, 4:29 pm, remedy lee <haeyoon....@gmail.com> wrote: > I reverted back to to an earlier Vm snapshot to try again. I'll post > the error messages as I get them. > Thx > > From SRM 2.1 patch 1 to SRM 2.2 > > The error messages > C:\Program Files\AR System Applications\DRBBSREMEDYAPP\BMC Service > Request Management\ar\srm\workflow\en\.\SRM_menu.def: Failed > C:\Program Files\AR System Applications\DRBBSREMEDYAPP\BMC Service > Request Management\ar\srs\workflow\en\.\srs_deplapp.def: Failed > C:\Program Files\AR System Applications\DRBBSREMEDYAPP\BMC Service > Request Management\ar\srs\workflow\en\.\SRS_menu.def: Failed > C:\Program Files\AR System Applications\DRBBSREMEDYAPP\BMC Service > Request Management\ar\srs\workflow\en\. > \SRS_WOI_SRMAppTemplateBridge_cfg.arx: Failed C:\Program Files\AR > System Applications\DRBBSREMEDYAPP\BMC Service Request > Management\ar\srs\workflow\en\.\Data_Visualization_Module.arx: > Failed > C:\Program Files\AR System Applications\DRBBSREMEDYAPP\BMC Service > Request Management\ar\srs\workflow\en\.\SYS_Message_Box.arx: Failed > C:\Program Files\AR System Applications\DRBBSREMEDYAPP\BMC Service > Request Management\ar\srs\workflow\en\. > \SRS_SRMApplicationObjectTemplate_Sample_SRS.arx: Failed C:\Program > Files\AR System Applications\DRBBSREMEDYAPP\BMC Service Request > Management\ar\msm\workflow\en\.\MIG_SRMS_2.0_2.1.arx: Failed > > On Nov 1, 4:11 pm, remedy lee <haeyoon....@gmail.com> wrote: > > > > > > > Hi, > > > I've been trying to upgrade SRM 2.1 to 7.6 and it always fails. > > I've upgraded SRM 2.1 to patch 1 (2) successfully Then I upgraded > > SRM 2.1 patch 1 to SRM 2.2 with some failures. > > Then I patched to SRM 2.2 patch 1 - 3 with failures. But the upgrade > > shows up in SHARE:Application_Properties. > > > However SRM 2.2 patch 3 to 7.6 fails and it doesn't install at all. > > None of the SRM forms are updated. > > > Background: > > We made some customizations on the SRM forms like WOI and SRM forms. > > Only the Work Order forms have customizations with Type Fields that > > we added (our consultant used reserved fields). > > > We use the advanced interface forms for onboarding, offboarding and > > purchase requests. We have extensive process templates and a lot of > > REQ/WOI tickets that need to be kept for compliance. > > > What's the best way to upgrade to 7.6 (apparently 7.6 is the real > > complete SRM)? > > > ____________________________________________________________________ > > _______ ____ UNSUBSCRIBE or access ARSlist Archives > > atwww.arslist.org attend wwrug11www.wwrug.comARSList:"Where the Answers Are" > > ______________________________________________________________________ > _____ ____ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug11www.wwrug.comARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
