Axton thanks for reminding me to go back to basics! I checked the html file - again - and somehow the name of the image had changed to be pointing at my computer rather than being an embedded image.
As soon as I took out the file:// etc it worked like a charm. Thanks, Sharon From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Axton Sent: Wednesday, November 10, 2010 12:06 AM To: arslist@ARSLIST.ORG Subject: Re: Outgoing External Email Not Showing Images ** Show the contents of the html message. What is the html doing? On Tue, Nov 9, 2010 at 1:55 PM, Sharon Menachem <smena...@rollins.com<mailto:smena...@rollins.com>> wrote: ** Hi Everyone, I am on ARS 7.5 on Windows 2003, SQL 2005 and I am having issues getting images to show up on emails that will be sent by Remedy to external customers. I have followed the instructions in the Email Notifications documentation (which is the same as the information many of you have shared in previous posts): * created a header / footer html document, * added the html file to an html email template * allowed remedy to dictate the name * attached the image with the same name as that inside the header html file * once again allowed remedy to dictate the name. When I view the email inside the company I see it with the header and footer displayed beautifully but the minute I send it to an external email address I get no images in the body of the email and 2 images attached. Hardly a professional looking email! I have accessed the email with 2 different email clients with the same results Can anyone shed any light on what I am doing wrong or missing ... ? Thanks, Sharon _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
