Hi, Ben - I do agree this list is a great way to get details out; I'm very happy the original poster listed his concerns so I could address them. On the other hand, I know this site is for technical issues and the last thing I want to do is discuss BMC offerings like On Demand if the list doesn't want to read them. Spam'ming this list could make Kelly Deaver demand I return my "Remedy Rock Star" t-shirt.... I hope I addressed all the open issues for the moment; if there's anything else I missed let me know. And remember - most Tues . mornings, 9:00 a.m. central, I discuss and demo RoD on our webinar site - sign up at www.bmc.com/events ! (SD on Force, our other on demand offering, has demos on Thursdays...) Anne Brock Principal SC, BMC Software *** opinions are my own not necessarily BMC's ***
From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Benedetto Cantatore Sent: Thursday, November 11, 2010 1:47 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy OnDemand - SaaS platform discussion ** Anne, While I understand that details are changing, I don't believe they're changing that fast that they couldn't be listed here, with updates added to the thread. You have an oppurtunity to discuss RoD to individuals who have shut down on the idea and won't take the extra step to go discuss this with their sales rep. Also, if there is any misinformation, it's your chance to dispell it. I'm presently considering upgrading to 7.6 and along with that comes the question of scaling my current Remedy environment. I'm not seriously considering RoD, but intrigued enough to read the thread. There's a cost to upgrading hardware/software and potentially RoD could make sense. A statement that customizations aren't allowed is definately a deal breaker, so reading that, I definately wouldn't pursue. Then reading your comment that it is allowed, I'm again somewhat opened minded towards it. If you feel Rod is a strong service, then embracing this thread is a good way to promote it. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 >>> anne_br...@bmc.com 11/11/10 11:58 AM >>> Apologies for places we contradicted each other (and hopefully I gave you the correct info!) but RoD has been a very fast-moving project, and things have changed already - for example, we used to not allow customizations, now we do. That's why I recommend that anyone on this list contact your account rep if you are interested and they can get you current details (caveat - details may change again! we're listening to our customers, and so adjusting as we go). Appreciate everyone's interest! Anne Brock Principal SC, BMC Software *** opinions are my own*** ________________________________ From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Chowdhury, Tauf [tauf.chowdh...@frx.com] Sent: Thursday, November 11, 2010 8:42 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy OnDemand - SaaS platform discussion ** Anne, Thanks for all the info and clarifying on some points. I will tell you that the BMC rep at the presentation did contradict some of your points. I apologize if I misspoke but I think it points to the fact that the BMC folks trying to sell this need to get on the same page! Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Thursday, November 11, 2010 11:34 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy OnDemand - SaaS platform discussion Hi Ann, i just realized you posted already. My question is, are all the database instances in the same database server? How are the resources from the database server shared among all the instances? Is the storage shared too? Guillaume ________________________________ From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Brock, Anne [anne_br...@bmc.com] Sent: Thursday, November 11, 2010 11:13 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy OnDemand - SaaS platform discussion ** Please talk to your account reps if you want to learn more about Remedy on Demand! Here are my comments, but please review our website and talk to your rep for official comments. I wouldn't normally post this much to this list, but I didn't want some misconceptions getting hardened in stone. 1) You do NOT share your database with other companies. You have your own database instance. You can choose to use multi-tenancy within that, but you have your own set of apps, your own database 2) We provide Dev, Test and Production environments 3) You own the data (if you're going with BMC - I can't speak to other vendors) 4) Because it's the same application regardless of whether you are doing On Demand or On Premise, if you switch from On Demand to On Premise, you stand up an ITSM instance (takes a couple hours with our new stack installer!) and bring the data over 5) You can do customizations. We run them through a certification process to ensure that they won't break on upgrades, but you can customize. 6) Yes, event managers and discovery data can be integrated with the system. Other integrations are available as well. 7) BMC handles upgrades, patches, etc. There are customers for whom On Demand is the perfect fit. There are other customers who do a lot of customizations, custom apps, etc who will probably prefer to remain On Premise customers. Luckily, it's the same great software either way! If you are interested, I demo Remedy on Demand every Tuesday, at 9:00 a.m. central time; you can sign up for the session at www.bmc.com/events<http://www.bmc.com/events> Anne Brock Principal SC, BMC Software *** My comments here are my own and do not necessarily reflect BMC's policies, standards, etc. *** _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ ________________________________ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> attend wwrug11 www.wwrug.com<http://www.wwrug.com> ARSList: "Where the Answers Are" _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
