The table loop item with the save attachment call is something BMC is already aware of.
I know I can use the set fields action in workflow to get the attachment field name. I know I can use workflow to gather the attachment field name, but my understanding is that the name contains the path of when the file was 'attached'. I wasn't aware that the attachment field name (ie the record in the WorkInfo form) is actually updated with the path where the file was 'saved to' (ie when I extract the file). I'll check out the attachment field name on the SAVE_ATTACHMENT process call. If I can pick up the target path from that field I can extract (at least through the user tool) the additional files without prompting each time. thank you On Tue, 23 Nov 2010 15:55:23 -0500, "White, Michael W (Mike)" <michael.wh...@verizon.com> wrote: > All true. > > I'll experiment tomorrow w/ table loops running those processes in the Mid > Tier on 7.6.3. > > "How does the field get set after the user selects their directory via the > ..SAVE-ATTACHMENT call." = workflow (Set Fields from attachment field > name). > > Mike White > EMail michael.wh...@verizon.com > Office 813.978.2192 > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of pritch > Sent: Tuesday, November 23, 2010 3:48 PM > To: arslist@ARSLIST.ORG > Subject: Re: attachments > > Those two cmds run fine on the web for a single file - just doesn't like to > go through a table loop. What was relayed to me was that they were working > on a patch for it (although no indication what patch - I'm on 7.5). Using > filters vs Active links changes the perspective on the target > drive/directory. I was under the impression the directory in the record is > where the file came from, not where it's being saved (extracted) to. How > does the field get set after the user selects their directory via the > ..SAVE-ATTACHMENT call. > > On Tue, 23 Nov 2010 15:36:02 -0500, "White, Michael W (Mike)" > <michael.wh...@verizon.com> wrote: >> The directory is stored in with attachment name. If you do a Set Fields > to >> a character fields on a form and record with an attachment, you'll see > it. >> >> Mid Tier? I didn't think you can run those processes on the Mid Tier >> server (no client). They work fine on the ARS server, just use Filters >> rather than Active Links. Unless you run Remedy on a Windows server, >> managing directories could be tricky. >> >> Mike White >> EMail michael.wh...@verizon.com >> Office 813.978.2192 >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:arsl...@arslist.org] On Behalf Of pritch >> Sent: Tuesday, November 23, 2010 3:03 PM >> To: arslist@ARSLIST.ORG >> Subject: Re: attachments >> >> I'm working on something similar. Still trying to find a way to trap > the >> directory the user selects. Also, A table loop with those process calls >> works via the user tool, but not via the Web client (only drops the last >> attachment of the selected list). It's in that (dare I say it) RFE > bucket. >> >> On Tue, 23 Nov 2010 14:50:59 -0500, "White, Michael W (Mike)" >> <michael.wh...@verizon.com> wrote: >>> PERFORM-ACTION-SAVE-ATTACHMENT and PERFORM-ACTION-DELETE-ATTACHMENT. >>> >>> Mike White >>> EMail michael.wh...@verizon.com<mailto:michael.wh...@verizon.com> >>> Office 813.978.2192 >>> >>> From: Action Request System discussion list(ARSList) >>> [mailto:arsl...@arslist.org] On Behalf Of Tim Rondeau >>> Sent: Tuesday, November 23, 2010 2:08 PM >>> To: arslist@ARSLIST.ORG >>> Subject: attachments >>> >>> ** >>> >>> Currently running 7.1 patch 7 ITSM >>> >>> Looking for ideas and anyone's input. >>> >>> Basically we are looking to pull out all the attachments say for a CRQ >> out >>> of the Work Info and save them to a folder or what have you. >>> >>> Anyone ever done this, best way for approaching this. >>> >>> Thanks >>> >>> Tim >>> >>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ >>> >>> >> > _______________________________________________________________________________ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" >> >> > _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
