The table loop item with the save attachment call is something BMC is
already aware of.

I know I can use the set fields action in workflow to get the attachment
field name.  I know I can use workflow to gather the attachment field name,
but my understanding is that the name contains the path of when the file
was 'attached'.  I wasn't aware that the attachment field name (ie the
record in the WorkInfo form) is actually updated with the path where the
file was 'saved to' (ie when I extract the file).  I'll check out the
attachment field name on the SAVE_ATTACHMENT process call.  If I can pick
up the target path from that field I can extract (at least through the user
tool) the additional files without prompting each time.

thank you


On Tue, 23 Nov 2010 15:55:23 -0500, "White, Michael W (Mike)"
<michael.wh...@verizon.com> wrote:
> All true.
> 
> I'll experiment tomorrow w/ table loops running those processes in the
Mid
> Tier on 7.6.3.
> 
> "How does the field get set after the user selects their directory via
the
> ..SAVE-ATTACHMENT call." = workflow (Set Fields from attachment field
> name).
> 
> Mike White
> EMail michael.wh...@verizon.com
> Office 813.978.2192
> 
> 
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of pritch
> Sent: Tuesday, November 23, 2010 3:48 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: attachments
> 
> Those two cmds run fine on the web for a single file - just doesn't like
to
> go through a table loop.  What was relayed to me was that they were
working
> on a patch for it (although no indication what patch - I'm on 7.5). 
Using
> filters vs Active links changes the perspective on the target
> drive/directory.  I was under the impression the directory in the record
is
> where the file came from, not where it's being saved (extracted) to.  How
> does the field get set after the user selects their directory via the
> ..SAVE-ATTACHMENT call.
> 
> On Tue, 23 Nov 2010 15:36:02 -0500, "White, Michael W (Mike)"
> <michael.wh...@verizon.com> wrote:
>> The directory is stored in with attachment name.  If you do a Set Fields
> to
>> a character fields on a form and record with an attachment, you'll see
> it.
>> 
>> Mid Tier?  I didn't think you can run those processes on the Mid Tier
>> server (no client).  They work fine on the ARS server, just use Filters
>> rather than Active Links.  Unless you run Remedy on a Windows server,
>> managing directories could be tricky.
>> 
>> Mike White
>> EMail michael.wh...@verizon.com
>> Office 813.978.2192
>> 
>> -----Original Message-----
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of pritch
>> Sent: Tuesday, November 23, 2010 3:03 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: attachments
>> 
>> I'm working on something similar.   Still trying to find a way to trap
> the
>> directory the user selects.  Also,  A table loop with those process
calls
>> works via the user tool, but not via the Web client (only drops the last
>> attachment of the selected list).  It's in that (dare I say it) RFE
> bucket.
>> 
>> On Tue, 23 Nov 2010 14:50:59 -0500, "White, Michael W (Mike)"
>> <michael.wh...@verizon.com> wrote:
>>> PERFORM-ACTION-SAVE-ATTACHMENT and PERFORM-ACTION-DELETE-ATTACHMENT.
>>> 
>>> Mike White
>>> EMail michael.wh...@verizon.com<mailto:michael.wh...@verizon.com>
>>> Office 813.978.2192
>>> 
>>> From: Action Request System discussion list(ARSList)
>>> [mailto:arsl...@arslist.org] On Behalf Of Tim Rondeau
>>> Sent: Tuesday, November 23, 2010 2:08 PM
>>> To: arslist@ARSLIST.ORG
>>> Subject: attachments
>>> 
>>> **
>>> 
>>> Currently running 7.1 patch 7 ITSM
>>> 
>>> Looking for ideas and anyone's input.
>>> 
>>> Basically we are looking to pull out all the attachments say for a CRQ
>> out
>>> of the Work Info and save them to a folder or what have you.
>>> 
>>> Anyone ever done this, best way for approaching this.
>>> 
>>> Thanks
>>> 
>>> Tim
>>> 
>>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>>> 
>>>
>>
>
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>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>> 
>>
>
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>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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> 
>
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