Hi David, It may be coincidental, but the last entries in my API logs before the timeout seem to indicate a call to "ARGetEncryptInfo".
Also, when I disable standard encryption (not required), the problem disappears. Logs: <API > <TID: 0000000026> <RPC ID: 0000001639> <Queue: Fast > <Client-RPC: 390620-01> <USER: Demo > /* Fri Nov 05 2010 07:10:24.8059 */+GE ARGetEntry -- schema AR System Administration: Server Information entryId 000000000000001 from Remedy User (protocol 17) at IP address [my client IP Address] <API > <TID: 0000000027> <RPC ID: 0000001641> <Queue: Fast > <Client-RPC: 390620 > <USER: [my server IP Address] > /* Fri Nov 05 2010 07:10:24.9700 */+GEI ARGetEncryptInfo -- as user from Unidentified Client (protocol 17) at IP address <API > <TID: 0000000027> <RPC ID: 0000001641> <Queue: Fast > <Client-RPC: 390620 > <USER: [my server IP Address] > /* Fri Nov 05 2010 07:10:24.9702 */-GEI OK <API > <TID: 0000000026> <RPC ID: 0000001639> <Queue: Fast > <Client-RPC: 390620-01> <USER: Demo > /* Fri Nov 05 2010 07:11:24.8680 */DEBUG INFO: plug-in v4 proc 3 to ars00srv:34000 timeout (used 60 of 60 s) <API > <TID: 0000000037> <RPC ID: 0000001642> <Queue: Prv:390680> <Client-RPC: 390680-01> <USER: Remedy Application Service > /* Fri Nov 05 2010 07:11:43.3609 */+GSI ARGetServerInfo -- as user Remedy Application Service from Application Command Dispatcher (protocol 17) at IP address [my server IP Address] <API > <TID: 0000000037> <RPC ID: 0000001642> <Queue: Prv:390680> <Client-RPC: 390680-01> <USER: Remedy Application Service > /* Fri Nov 05 2010 07:11:43.3611 */-GSI OK <API > <TID: 0000000037> <RPC ID: 0000001643> <Queue: Prv:390680> <Client-RPC: 390680-01> <USER: Remedy Application Service > /* Fri Nov 05 2010 07:11:43.3625 */+GLE ARGetListEntry -- schema Application Pending from Application Command Dispatcher (protocol 17) at IP address [my server IP Address] <SQL > <TID: 0000000037> <RPC ID: 0000001643> <Queue: Prv:390680> <Client-RPC: 390680-01> <USER: Remedy Application Service > /* Fri Nov 05 2010 07:11:43.3631 */SELECT T8.C1 FROM T8 WHERE (T8.C8 = 'Dispatch') ORDER BY C1 ASC <SQL > <TID: 0000000037> <RPC ID: 0000001643> <Queue: Prv:390680> <Client-RPC: 390680-01> <USER: Remedy Application Service > /* Fri Nov 05 2010 07:11:43.3652 */OK <API > <TID: 0000000037> <RPC ID: 0000001643> <Queue: Prv:390680> <Client-RPC: 390680-01> <USER: Remedy Application Service > /* Fri Nov 05 2010 07:11:43.3654 */-GLE OK <API > <TID: 0000000037> <RPC ID: 0000001644> <Queue: Prv:390680> <Client-RPC: 390680-01> <USER: Remedy Application Service > /* Fri Nov 05 2010 07:11:43.3667 */+GES ARGetEntryStatistics -- schema Application Pending from Application Command Dispatcher (protocol 17) at IP address [my server IP Address] <SQL > <TID: 0000000037> <RPC ID: 0000001644> <Queue: Prv:390680> <Client-RPC: 390680-01> <USER: Remedy Application Service > /* Fri Nov 05 2010 07:11:43.3671 */SELECT C8,COUNT(*) FROM T8 WHERE (T8.C7 = 0) GROUP BY C8 ORDER BY C8 <SQL > <TID: 0000000037> <RPC ID: 0000001644> <Queue: Prv:390680> <Client-RPC: 390680-01> <USER: Remedy Application Service > /* Fri Nov 05 2010 07:11:43.3686 */OK <API > <TID: 0000000037> <RPC ID: 0000001644> <Queue: Prv:390680> <Client-RPC: 390680-01> <USER: Remedy Application Service > /* Fri Nov 05 2010 07:11:43.3688 */-GES OK <API > <TID: 0000000026> <RPC ID: 0000001639> <Queue: Fast > <Client-RPC: 390620-01> <USER: Demo > /* Fri Nov 05 2010 07:12:24.8727 */DEBUG INFO: plug-in v4 proc 9 to ars00srv:34000 timeout (used 60 of 60 s) <API > <TID: 0000000026> <RPC ID: 0000001639> <Queue: Fast > <Client-RPC: 390620-01> <USER: Demo > /* Fri Nov 05 2010 07:12:24.8732 */-GE FAIL I don't have a 7.5 patch 006 system handy to test with. Would you be able to turn off security temporarily to see if the problem goes away? Thanks. Larry On Dec 16, 2010, at 9:16 AM, David Durling wrote: > Hi Larry, > > What lead you all to look at encryption? I do have the Security Policy set > to "Required" for Standard encryption, didn't think to try changing that. > > I don't know if this test can be done on 7.6.03, but it would be interesting > to see if your issue goes away (as it does for us) if you try ServerAdmin.so > from 7.5 patch 006. Maybe you can ask support if that's feasible, as a test. > > David _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
