Thanks Larry, Your api logs look similar to mine.
Since this server is not production, I disabled encryption and don't see the timeout yet - but I need to wait a while more to confirm.
I'll post again on the results. David On 12/16/2010 11:04 AM, L G Robinson wrote:
Hi David, It may be coincidental, but the last entries in my API logs before the timeout seem to indicate a call to "ARGetEncryptInfo". Also, when I disable standard encryption (not required), the problem disappears. Logs: <API> <TID: 0000000026> <RPC ID: 0000001639> <Queue: Fast> <Client-RPC: 390620-01> <USER: Demo> /* Fri Nov 05 2010 07:10:24.8059 */+GE ARGetEntry -- schema AR System Administration: Server Information entryId 000000000000001 from Remedy User (protocol 17) at IP address [my client IP Address] <API> <TID: 0000000027> <RPC ID: 0000001641> <Queue: Fast> <Client-RPC: 390620> <USER: [my server IP Address]> /* Fri Nov 05 2010 07:10:24.9700 */+GEI ARGetEncryptInfo -- as user from Unidentified Client (protocol 17) at IP address <API> <TID: 0000000027> <RPC ID: 0000001641> <Queue: Fast> <Client-RPC: 390620> <USER: [my server IP Address]> /* Fri Nov 05 2010 07:10:24.9702 */-GEI OK <API> <TID: 0000000026> <RPC ID: 0000001639> <Queue: Fast> <Client-RPC: 390620-01> <USER: Demo> /* Fri Nov 05 2010 07:11:24.8680 */DEBUG INFO: plug-in v4 proc 3 to ars00srv:34000 timeout (used 60 of 60 s) <API> <TID: 0000000037> <RPC ID: 0000001642> <Queue: Prv:390680> <Client-RPC: 390680-01> <USER: Remedy Application Service> /* Fri Nov 05 2010 07:11:43.3609 */+GSI ARGetServerInfo -- as user Remedy Application Service from Application Command Dispatcher (protocol 17) at IP address [my server IP Address] <API> <TID: 0000000037> <RPC ID: 0000001642> <Queue: Prv:390680> <Client-RPC: 390680-01> <USER: Remedy Application Service> /* Fri Nov 05 2010 07:11:43.3611 */-GSI OK <API> <TID: 0000000037> <RPC ID: 0000001643> <Queue: Prv:390680> <Client-RPC: 390680-01> <USER: Remedy Application Service> /* Fri Nov 05 2010 07:11:43.3625 */+GLE ARGetListEntry -- schema Application Pending from Application Command Dispatcher (protocol 17) at IP address [my server IP Address] <SQL> <TID: 0000000037> <RPC ID: 0000001643> <Queue: Prv:390680> <Client-RPC: 390680-01> <USER: Remedy Application Service> /* Fri Nov 05 2010 07:11:43.3631 */SELECT T8.C1 FROM T8 WHERE (T8.C8 = 'Dispatch') ORDER BY C1 ASC <SQL> <TID: 0000000037> <RPC ID: 0000001643> <Queue: Prv:390680> <Client-RPC: 390680-01> <USER: Remedy Application Service> /* Fri Nov 05 2010 07:11:43.3652 */OK <API> <TID: 0000000037> <RPC ID: 0000001643> <Queue: Prv:390680> <Client-RPC: 390680-01> <USER: Remedy Application Service> /* Fri Nov 05 2010 07:11:43.3654 */-GLE OK <API> <TID: 0000000037> <RPC ID: 0000001644> <Queue: Prv:390680> <Client-RPC: 390680-01> <USER: Remedy Application Service> /* Fri Nov 05 2010 07:11:43.3667 */+GES ARGetEntryStatistics -- schema Application Pending from Application Command Dispatcher (protocol 17) at IP address [my server IP Address] <SQL> <TID: 0000000037> <RPC ID: 0000001644> <Queue: Prv:390680> <Client-RPC: 390680-01> <USER: Remedy Application Service> /* Fri Nov 05 2010 07:11:43.3671 */SELECT C8,COUNT(*) FROM T8 WHERE (T8.C7 = 0) GROUP BY C8 ORDER BY C8 <SQL> <TID: 0000000037> <RPC ID: 0000001644> <Queue: Prv:390680> <Client-RPC: 390680-01> <USER: Remedy Application Service> /* Fri Nov 05 2010 07:11:43.3686 */OK <API> <TID: 0000000037> <RPC ID: 0000001644> <Queue: Prv:390680> <Client-RPC: 390680-01> <USER: Remedy Application Service> /* Fri Nov 05 2010 07:11:43.3688 */-GES OK <API> <TID: 0000000026> <RPC ID: 0000001639> <Queue: Fast> <Client-RPC: 390620-01> <USER: Demo> /* Fri Nov 05 2010 07:12:24.8727 */DEBUG INFO: plug-in v4 proc 9 to ars00srv:34000 timeout (used 60 of 60 s) <API> <TID: 0000000026> <RPC ID: 0000001639> <Queue: Fast> <Client-RPC: 390620-01> <USER: Demo> /* Fri Nov 05 2010 07:12:24.8732 */-GE FAIL I don't have a 7.5 patch 006 system handy to test with. Would you be able to turn off security temporarily to see if the problem goes away? Thanks. Larry
-- David Durling Enterprise IT Services University of Georgia _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
