If you are not able to do the new server method as Misi suggests then I would do the following
Upgrade to ARS 6.3 (this will involve upgrading your license file, but that is a simple process using the support web) Upgrade to ARS 7.1 Upgrade to ARS 7.5 (or 7.6) Each version has performance improvements over the previous version. The 6.3 upgrade increases the Login info from 30 characters to 254 characters and the 7.1 changes the licensing to not require actual keys for anything but the server license (the upgrade installer handles this change itself). With a large number of concurrent users you need to make sure you are taking advantage of the RPC-Non-Blocking-IO parameter (which I believe was added with v5.1.2 and does require HP patches be installed if they are not there already). One other item to make sure of is to check the required versions of your database and OS for each ARS version (the Compatibility Matrix). Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Tuesday, December 28, 2010 1:48 AM To: arslist@ARSLIST.ORG Subject: Re: Massive upgrade challenge!! Hi, 1. Install a new server on a new database 2. Compare and apply manual changes to the system forms manually as desired 3. Export/import def-file of your custom forms/applications/objects 4. Use RRR|Chive to SYNC all your data to the new machine: https://www.rrr.se/cgi/rrrchive/main 5. Use RRR|DefHideExpandBox to fix your layout: https://www.rrr.se/cgi/tools/main#rrrDefHideExpandBox 6. Test your system and fix any problems 7. Do a final data SYNC using RRR|Chive and switch over your users Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Viki_kulkarni Sent: Tuesday, December 28, 2010 1:27 AM To: arslist@ARSLIST.ORG Subject: Massive upgrade challenge!! Hi all, Greetings to all, I have recently joined ARS list and have been working on AR server since about 2 and a half years as a developer in BMC software. Now I have an interesting challenge in front of me I need to upgrade an ARS 5.0.1 to ARS 7.5 P003. The reason being performance hit on HP UX machine due to high number of concurrent users. So here is my problem I am not sure that if we upgrade to ARS 7.5 P008 there will be an performance improvement, but as far as I know I am betting on 64-bit support of ARS 7.5 as compared to ARS 5.0.1 which is 32-bit. Also number of memory leaks that have been fixed along the version. So if anyone thinks that this is a good idea to go ahead with let me know. Also I am currently investigating on the correct and accurate steps to perform the upgrade. If anyone had already performed the upgrade before kindly share the experience as it will be a great help. Just to give a environment info we are on ARS 5.0.1 on HP-UX machine with no OOTB apps installed at all. But have a completely customized application developed on this server which we use. Thanks & Regards, Vikrant Kulkarni Tech M _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
