Thanks for the info!
Date: Wed, 19 Jan 2011 16:25:26 +0000 From: tboot...@objectpath.com Subject: Re: Problem Management and Tasks To: arslist@ARSLIST.ORG ** In 7.6 if there are outstanding tasks when you close the problem, it auto-closes all tasks as "Closed->Cancelled". This is OOB behavior. Terry On Jan 19, 2011, Vianna Vianna <vianna...@hotmail.com> wrote: ** Hi All We currently have Problem Management V. 7.0.03 patch 009 Often times a Problem ticket gets closed when there are still open tasks associated with it. Unfortunately even Admins can't modify or reopen the closed Problem ticket (unless we disable the workflow enforcing this), and then that task becomes stuck in somebody's queue. Wondering why Problem Management allows the ticket to be closed if there is still an open task and if this perhaps is design flaw? Or something that just we are experiencing? Thanks! Vi _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"__attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
