Hi Vi, I had a similar problem where a 6.3 custom form "Trouble Ticket" was closed while there were child Tasks still open. Open Tasks were shown on a table. I added an active link on close that refreshes the table and then walks through it. Then if Column1 != $NULL$ then Error Message to stop the close action.
In my situation I had to check two tables so I used an active link guide. Works great. If you need more details let me know. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vianna Vianna Sent: Wednesday, January 19, 2011 10:59 AM To: arslist@ARSLIST.ORG Subject: Problem Management and Tasks ** Hi All We currently have Problem Management V. 7.0.03 patch 009 Often times a Problem ticket gets closed when there are still open tasks associated with it. Unfortunately even Admins can't modify or reopen the closed Problem ticket (unless we disable the workflow enforcing this), and then that task becomes stuck in somebody's queue. Wondering why Problem Management allows the ticket to be closed if there is still an open task and if this perhaps is design flaw? Or something that just we are experiencing? Thanks! Vi _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
