I just finished upgrading two different 7.6.03 systems to 7.6.04 and both display the Atrium Console properly in the User Tool (you have to go into normalization and configure all of the sandboxes for Version normalization manually after installation, according to my 7.6.x notes from support). My notes from resolving the Atrium Console issue back under 7.6.03 indicate that I had to add a second server entry in the mid-tier for the FQDN of the AR Server (Pre-Load NOT checked) in order for the Atrium Consoles to work properly - it is part of my installation checklist now. When working with 7.6.03, many things started _requiring_ the use of the server alias instead of the FQDN (we have _always_ used FQDN for _everything_ here in every Remedy system since 3.2), but that immediately broke the Atrium Console. Moving to server groups makes naming even more problematic (and made having multiple entries in the hosts file per Peter's posting even more important).
As near as I can tell from the 7.6.04 docs, there are a lot of foundation configuration and data loading functions, SRM import/export, RKM knowledge source configuration, and possibly CMDB activities that still REQUIRE the use of the User Tool; they will NOT work over the mid-tier interface. It is the ITSM/RKM 7.6.04 apps that have become virtually unusable in the User Tool (RKM was this ay in 7.6.03). So whichever tool you reach for, web or native Windows client, depending on the specific function it might not work properly (enjoy!). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of tristan.rop...@t-online.de Sent: Friday, February 11, 2011 3:57 AM To: arslist@ARSLIST.ORG Subject: Problems in clickung Atrium Core Console in the native Client ** Hi, ARS 7.6.04 Oracle 11G,R2 Adobe Flash Player After the update from 7.6.03 to 7.6.04 i have problems in clicking the link "Atrium Core Console" in the native client. I have no access to this application "Page could not be displayed", but in the MidTier this functunality works. I got the HTTP error 502 After i have installed the HTTP Debugger "Fiddler" i could see the reason for this mulfuction. Fiddler: DNS Lookup for plugins failed. No such host is known Afterwards i checked my plugins configuration, but i could not see any hint for this behavior. Does anybody know this reason for it ? Cheers Tristan _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
