Thank you, Amy.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Costello, Amy Sent: Thursday, February 24, 2011 12:51 PM To: arslist@ARSLIST.ORG Subject: Re: OIM (Oracle Identity Manage) and remedy Hi, Mike. We did this at a company I used to work for. We went through three or four consultants but I don't think it was because the process itself was difficult. In the end, everything worked fine. We had OIM actually create the People record in Remedy, along with AD and the Oracle EBS solution. OIM created requests in Remedy for whatever couldn't be done automatically. This was done on ARS 7.1 with ITSM 6. Also, when we put in the OIM system, we changed to a different user name format. This created some data conversion work but was not too difficult. As long as you have some value that will map the OIM record to the People/User record, it should work. At least, it did on 7.1. Amy -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Ilmer Sent: Wednesday, February 23, 2011 3:25 PM To: arslist@ARSLIST.ORG Subject: Re: OIM (Oracle Identity Manage) and remedy Thank you, John, I have the SSO, but it is not what I'm looking for. Our company wants to use the OIM to handle the account creation on different systems. So, when new user appears in the PeopleSoft, then OIM, based on the predefined rules should create the production account in the active directory and send the Service Request(s) to remedy for all other additional accounts (unix, mailbox, etc.) I know how to do this and from remedy site. I have built the webservices integration to create service request, that after it get's approved creates the corresponding work order to the proper remedy group. My question is: have anyone did anything like this? Our (OIM) vendor claims that they have done quite a few integrations like this, and I just curious if anyone on the arslist can share his/her experience with the OIM. Regards, Mike -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: Wednesday, February 23, 2011 11:03 AM To: arslist@ARSLIST.ORG Subject: OIM (Oracle Identity Manage) and remedy Hello, I think BMC ship some free code if you want to build a homebrew solution, but if your Oracle IM login IDs don't match your AR system User form then it's not going to work. Ask BMC support for some documentation. Benefits: it's free! Downside: it may not work, poor support/management/etc. and I doubt there are many/any using it. Or, you can use the BMC industry standard solution, SSO Plugin: http://www.javasystemsolutions.com/jss/ssoplugin. Benefits: widely used, highly regarded support, packed with features to make SSO easy. Downside: it's not free. John ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
