Hi, The input parameter "-s" you specified while running BPCU in overlays is wrong. Please remove this parameter from command line and try again.
Regards, Vikram -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Wednesday, February 23, 2011 11:35 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 Delta Data Migration tool - Question Cleaning up the RKM integration meant adding several of their fields to a view in HPD:Help Desk_SLA so that I could actually delete them, THEN they could be deleted from HPD:Help Desk. Then another run of the Best Practice Conversion Utility shows NO non-permitted field customizations any more. Then I tried to run the BPCU in Overlay mode, and it started spewing the usual java error crap; I put in an issue for support. D:\Best_Practice_Conversion_Utility>bpcu.bat -x arsrkm -u Demo -p <PASSWORD> -t 22 700 -f D:\Best_Practice_Conversion_Utility\OverlayHashFile.xml -s arsrkm -T 2 -m o -k 1 -i 1 -P *,**,+ INFO - Best Practice Conversion Utility 7.6.04 Build 002 201101141059 Wed Feb 23 11:21:09.824 INFO - Processing command arguments : -f D:\Best_Practice_Conversion_Utility\Ove rlayHashFile.xml -T 2 -u Demo -t 22700 -s arsrkm -P *,**,+ -m o -k 1 -i 1 -x ars rkm INFO - Processing of command arguments completed ERROR - Failed to execute BPCU command : javax.xml.bind.UnmarshalException - with linked exception: [java.io.FileNotFoundException: D:\Best_Practice_Conversion_Utility\arsrkm (The system cannot find the file specified)] at com.sun.xml.bind.v2.runtime.unmarshaller.UnmarshallerImpl.unmarshal0( UnmarshallerImpl.java:201) at com.sun.xml.bind.v2.runtime.unmarshaller.UnmarshallerImpl.unmarshal(U nmarshallerImpl.java:172) at javax.xml.bind.helpers.AbstractUnmarshallerImpl.unmarshal(Unknown Sou rce) at javax.xml.bind.helpers.AbstractUnmarshallerImpl.unmarshal(Unknown Sou rce) at javax.xml.bind.helpers.AbstractUnmarshallerImpl.unmarshal(Unknown Sou rce) at javax.xml.bind.helpers.AbstractUnmarshallerImpl.unmarshal(Unknown Sou rce) at com.bmc.arsys.artools.o.a(Unknown Source) at com.bmc.arsys.artools.ccu.ap.a(Unknown Source) at com.bmc.arsys.artools.ccu.BestPracticeConversionUtility.a(Unknown Sou rce) at com.bmc.arsys.artools.ccu.BestPracticeConversionUtility.execute(Unkno wn Source) at com.bmc.arsys.artools.ccu.BestPracticeConversionUtility.main(Unknown Source) Caused by: java.io.FileNotFoundException: D:\Best_Practice_Conversion_Utility\ar srkm (The system cannot find the file specified) at java.io.FileInputStream.open(Native Method) at java.io.FileInputStream.<init>(Unknown Source) at java.io.FileInputStream.<init>(Unknown Source) at sun.net.www.protocol.file.FileURLConnection.connect(Unknown Source) at sun.net.www.protocol.file.FileURLConnection.getInputStream(Unknown So urce) at com.sun.org.apache.xerces.internal.impl.XMLEntityManager.setupCurrent Entity(Unknown Source) at com.sun.org.apache.xerces.internal.impl.XMLVersionDetector.determineD ocVersion(Unknown Source) at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(U nknown Source) at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(U nknown Source) at com.sun.org.apache.xerces.internal.parsers.XMLParser.parse(Unknown So urce) at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.parse(Un known Source) at com.sun.org.apache.xerces.internal.jaxp.SAXParserImpl$JAXPSAXParser.p arse(Unknown Source) at com.sun.xml.bind.v2.runtime.unmarshaller.UnmarshallerImpl.unmarshal0( UnmarshallerImpl.java:199) ... 10 more D:\Best_Practice_Conversion_Utility> Anyone with ideas on this, please chime in; at their current response level, it will be a day or two before I even hear from BMC Support. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Wednesday, February 23, 2011 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 Delta Data Migration tool - Question So far, the only "customizations" on my 7.1/7.0.03 upgrade system that the Best Practice Conversion Utility is hung up on are the integration fields between Remedy Knowledge Management 7.2 and HPD:Help Desk, as well as a couple of fields from the Patch 9002 Task Template integration, which apparently spill over into the HPD:Help Desk_SLA join in a way that is hard to clean up. The same RKM fields on PBM:Problem Investigation cleaned up easily. The utility didn't complain about any of my customizations being "nonpermitted" for conversion to overlays, but it sure doesn't like these that BMC themselves installed! Nice. So I'm stuck until I figure out how to clean up their mess. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ramey, Anne Sent: Thursday, February 10, 2011 12:42 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 Delta Data Migration tool - Question That doesn't mean it will work for everyone. If it messes up over customizations, it may well be useful only for the OnDemand customers. Anne Ramey *********************************** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault Sent: Thursday, February 10, 2011 1:36 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 Delta Data Migration tool - Question Hi Chris, This is where the Remedy OnDemand concept will benefit the "on-premise" customers, since BMC will upgrade the on-demand customers with this Delta data Migration tool. Since the Remedy On-Demand customers will be upgraded every four months (according to BMC), this means the Delta Data Migration will be run on all the on-demand customers 3 times per year. So this tool **must work** for the later versions of the ITSM suite, i.e. 7.6.x, but it's a different story for older versions, specially anything less than 7.5 (when BMC stated they supported ITSM modules at different versions starting at 7.5) Guillaume ________________________________________ From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of strauss [stra...@unt.edu] Sent: Thursday, February 10, 2011 1:27 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 Delta Data Migration tool - Question Success? It's so new that I doubt it, unless someone outside BMC tested it during the beta. Considering that it will take someone several days just to install and patch up the staging server to begin the process, I suspect that no one is that far along yet. I am studying it, and see two problems so far. One is that some of the customizations on 7.1/7.0 that it would have to convert with the Best Practice Conversion Utility (also untested here) are simply not going to fit; several ITSM/Incident modules that we customized have been re-written not once but several times between 7.0.02/03 and 7.6.04 - for example the CTM:PeopleSearch function was re-designed several times up to 7.6.03, and I haven't even looked at 7.6.04 yet. The other is that the sequence in their diagram does not take into account the need to install 7.1/7.0.02/03 on Windows Server 2003/SQL Server 2005, but the target 7.6.04 system will be 2008 R2/2008, giving you an extra step to move the upgraded staging server from 2003/2005 to a clean 7.6.04 server on 2008/2008 for the delta data and validation processes. Also, it will be VERY interesting to see how the delta data process handles the changes from the My Company model in 7.1/7.0 to Calbro in 7.6.04; we have found it necessary to wipe out the Calbro data in most of our tests since we had custom data added beyond My Company for multi-tenancy that already occupies the group/company/site etc. ID space that Calbro tries to use. My guess is that the delta data migration tool will probably screw that up and overwrite something that it shouldn't in one of the many foundation tables, killing one or more of the custom organizations in the process. Also, we are still waiting for some sort of patch since SLM 7.6.04 does NOT work properly with the Best Practice Conversion Utility, according to the SLM release notes pg. 4. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ramey, Anne Sent: Wednesday, February 09, 2011 12:40 PM To: arslist@ARSLIST.ORG Subject: 7.6.04 Delta Data Migration tool - Question In this doc it says you need to turn off all DB triggers in the ARSystem schema. I'm on ARS 7.1 CMDB 2.1 p4 and ITSM 7.0.03 p9 and don't seem to have any DB triggers. Did they start using these in a later version or am I missing something? I logged into the DB as aradmin and did: SELECT TRIGGER_NAME FROM USER_TRIGGERS; And there were 0 rows returned. Also, has anyone used this tool with great success (please say yes)? We are moving from the config above to ARS 7.5 p6 CMDB 7.6 p2 and ITSM 7.6 p1 and this could save us a lot of work. Anne Ramey *********************************** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Tuesday, February 01, 2011 5:27 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 Delta Data Migration tool The White Paper on this topic can be found here: 31-Jan-2011 Using Delta Data Migration to migrate BMC Remedy IT Service Management Suite http://documents.bmc.com/supportu/documents/42/59/194259/194259.pdf -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Phil Sent: Monday, January 31, 2011 05:23 AM To: arslist@ARSLIST.ORG Subject: 7.6.04 Delta Data Migration tool Hi, I've been unable to find a description of the new Delta Data Migration tool in the ARS/ITSM 7.6.04 documentation. Does anyone know which BMC 7.6.04 document includes the Delta Data Migration tool details? Thanks Phil _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
