So far the optimal solution that I have found on Windows 2008 R2 x64 (and 2003 R2 x64) is Tomcat 6.0.32 x64 installed from the Apache distribution (the older version installed by BMC mid-tier 7.6.03 or .04 will not do SSL correctly), on Java 1.6.0_24. Those are both the latest versions of Tomcat and Java 6 due to all of the security problems they have had; I doubt that any of the 7 releases will work properly but I have no time to test them. Both mid-tier 7.6.03 and 7.6.04 work very well on this setup, using Tomcat's built-in web server. I do NOT recommend using IIS (or apache for that matter) because you are just adding layers of integration (ISAPI to IIS - the Jakarta component) that take more resources, add more diddling with configurations, and don't really add any value to the system. Some of you might have so many users that you need the web server to scale more, but I don't (and if I did, I'd just add more tomcat mid-tiers - we already expect to have 3 for 7.6.04 to support different features or timeouts now that the User Tool is obsolete).
I did test IIS 7.5 with mid-tier 7.6.03/04 using Tomcat only as the servlet, using Tomcat as installed by mid-tier on java 1.6.0_20 - but there are more moving parts to fail, and the pre-load seemed more labor intensive, so I went back to a straight tomcat install. I think John is correct - I used the tomcat installed with mid-tier and it might have been 6.0.18 or so, 32-bit, and probably used the 32-bit JDK, but the machine I tested on is now a 7.1 -> 7.6.04 upgrade staging server so I can no longer inspect the components. Personally, I prefer to leave IIS for SMPM 7.6 and the help files, although the ITSM help in 7.6.03/04 has been totally destroyed (re-designed until it no longer works, and it doesn't want to display on IIS at all). I have had an issue open since 7.6.03 with no resolution, and have not found my own solution yet. Worst case, I might have to go back to the 7.6.00 help, which won't be entirely correct but at least it will display. BTW, IIS is also your best bet for BOXI underneath Analytics 7.6.01 - using .NET to avoid any possible contention with java. I'm about to rebuild all of the 7.6.04 "stack" yet again on Windows 2003 R2 x64 - we finally gave up completely on 2008 R2 (I spent Friday rebuilding all of the servers back to 2003). It turns out that the Alarmpoint 4.x java client that MUST reside on the AR Server is absolutely NOT compatible with Windows 2008, and there is no indication from them that it will be any time soon, so we are prevented from running ARS on 2008 R2 by that single fact. An awful lot of time wasted there... I regret every nickel - lots and lots of them - that we spent on alarmpoint (xmatters). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: Saturday, March 05, 2011 6:36 AM To: arslist@ARSLIST.ORG Subject: Tomcat on Windows Server 2008 R2 64bit with IIS Which version of IIS? We recently discovered multiple problems with the BMC installer for IIS/Tomcat on IIS7.5. You really don't want to use the 64bit JDK. See an earlier post I made on this matter. John Baker -- Single Sign On for AR System http://www.javasystemsolutions.com/jss/ssoplugin _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
