Is the Mid-Tier opening the window in a new window? Or is it opening it in the current window? If its opening in the current window, it is as designed. If the pop up is designed to open in a new window, then the result list window will not be impacted by closing that second window..
Joe From: Mike Buck Sent: Monday, March 07, 2011 8:58 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Close Window Action - UT & Browser behave differently ** Hi Roger Sorry, I should have mentioned its ARS 7.5. Any information would very much be appreciated. Thank you Mike On Mon, Mar 7, 2011 at 1:28 PM, Roger Justice <rjust2...@aol.com> wrote: ** What Version? -----Original Message----- From: Mike Buck <beingmi...@gmail.com> To: arslist <arslist@ARSLIST.ORG> Sent: Mon, Mar 7, 2011 7:09 am Subject: Close Window Action - UT & Browser behave differently ** Good Morning! Has anyone come across the Close Window Action in an Active Link behaving differently? 1. Search a form (Infrastructure Change in this instance) to display a results list. 2. Double click a Results List entry and a Display Type Window pops up. 3. As part of the workflow an Active link finally performs a Close Current action. In the User Tool the Display Type Window closes, and this leaves the Results List untouched - Fantastic!!! However, in the Browser the Results List is also Closed!!!! ------ Why the difference? Surely they should behave in the same way? Could anyone please shine a light on this problem? Thank you & kind regards Mike _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
