You may have to disable table drill down for field 1020 if you want to go that
route. Doing this however would mean you would need to write workflow for the
UT too to open that entry..
Joe
From: Mike Buck
Sent: Tuesday, March 08, 2011 3:53 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Close Window Action - UT & Browser behave differently
**
Thanks Joe for the info.
The UT & browser unfortunately do behave differently in this regard. I am
investigating a work around using events and window IDs. Hopefully should
crack it soon.
Kind regards
Mike
On Mon, Mar 7, 2011 at 2:10 PM, Joe Martin D'Souza <jdso...@shyle.net> wrote:
**
Is the Mid-Tier opening the window in a new window? Or is it opening it in
the current window? If its opening in the current window, it is as designed. If
the pop up is designed to open in a new window, then the result list window
will not be impacted by closing that second window..
Joe
From: Mike Buck
Sent: Monday, March 07, 2011 8:58 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Close Window Action - UT & Browser behave differently
**
Hi Roger
Sorry, I should have mentioned its ARS 7.5. Any information would very much
be appreciated.
Thank you
Mike
On Mon, Mar 7, 2011 at 1:28 PM, Roger Justice <rjust2...@aol.com> wrote:
** What Version?
-----Original Message-----
From: Mike Buck <beingmi...@gmail.com>
To: arslist <arslist@ARSLIST.ORG>
Sent: Mon, Mar 7, 2011 7:09 am
Subject: Close Window Action - UT & Browser behave differently
**
Good Morning!
Has anyone come across the Close Window Action in an Active Link behaving
differently?
1. Search a form (Infrastructure Change in this instance) to display a
results list.
2. Double click a Results List entry and a Display Type Window pops up.
3. As part of the workflow an Active link finally performs a Close Current
action. In the User Tool the Display Type Window closes, and this leaves the
Results List untouched - Fantastic!!!
However, in the Browser the Results List is also Closed!!!! ------ Why the
difference? Surely they should behave in the same way?
Could anyone please shine a light on this problem?
Thank you & kind regards
Mike
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