Yes there is still a classic view. By default, the best practice view is shown. But I have heard rumors, that BMC will stop the classic view altogether.
Saji -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Vohra Sent: Tuesday, March 08, 2011 12:45 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.4 Yes There is a separate form for Help Desk (do not remember the name) for classic view. Also the view (form) shown is configurable from the Application Administration Console. Atul -----Original Message----- From: "Frank Caruso" [caruso.fr...@gmail.com] Date: 03/08/2011 01:35 PM To: arslist@ARSLIST.ORG Subject: ITSM 7.6.4 ** Can anyone confirm for me whether there is now only one view of the Help Desk form, the Best Practice View? Older versions you cold toggle between the BPV and the Classic View. Thank you _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
