This is what BMC Support sent me a few hours ago. Hi Christoper,
We are able to reproduce the problem with dev studio 7.6.04 on AR 7.1, and we also see the same error. We were able to locate the defect which describes about this.(defect# SW00389256) It is fixed in dev studio 7.6.04 SP1 ,it is currently it is in QA. The tentative date for this SP1 to get released is mid or late March, but it is just tentative and it can change (discretion of Product management team). Best Regards Ritu BMC Remedy Technical Support Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, March 09, 2011 12:03 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Developers Studio - Error Any idea when this patch may be made available and what are the fixes slated to be implemented as a part of this patch for both the ITSM and other applications as well as the AR Server????? Sometimes I wish BMC Support site had the ability to have its support users view a dynamic list of: 1) SW defects that are scheduled to be addressed and fixed 2) Enhancements and New Features that would be implemented 3) Known open issues that will not yet be addressed 4) Tentative Release Date (with regular updates to it is subject to change) in at least the next immediate patch or two... The reason I use the word dynamic is some of this information may be subject to change as the release date of a patch approaches.. This would add so much value to some of the KB viewers when they find that some issue they are dealing with is a known issue, and may not need to even call the Helpdesk or create a ticket if all this kind of information was already readily available. It may have cut the "when will this known issue be fixed" kind of calls by at least 25% or more if that is the extent of usage of the BMC knowledgebase.. Joe -----Original Message----- From: Pruitt, Christopher (Bank of America Account) Sent: Wednesday, March 09, 2011 9:34 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Remedy Developers Studio - Error It turns out this was a known issue that will be corrected as part of 7.6.04 SP1 (which has not been released yet). It was part of Defect SW00389256. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of vikram_k Sent: Wednesday, March 09, 2011 12:09 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Developers Studio - Error hi, Yes sure you do.. Also it will be nice to check whats changed in the GLSQL call from previous version to this version to understand better :) Thanks, Vikram _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
