Is this on the mid tier or the WUT?? If on the mid tier, you may need to clear the cache. If on the WUT, you could navigate to the home directory, and find the folder that contains the form cache data for the Change Management Console and delete it on a test machine.
(I'm assuming it's the mid tier though). Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ramy S. Ayoub Sent: Tuesday, March 15, 2011 8:44 AM To: arslist@ARSLIST.ORG Subject: Change Management 7.3 Hang and gives a white pages when open the Change Mgmt Consoul Dears, we are facing very slow performance in Remedy Change Management to view the assigned changes from Change Management Console. Users cannot open the change management console; it hangs and gives a white page and times out or opens after very long period of time. ARS 7.1 ITSM 7.3 OS : Windows 2003 SQL : 2005 Best Regards, Ramy Ayoub ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
