Old dogs, same trick. I would agree with Roger however I don't use the TR. Rather I use (Assigned Group != DB.Assigned Group). I have an active link that puts ticket assigned to %Assigned Group$. I also have an active link that makes entry in the Work Log required. If you have something similar then the "AND TR.Worklog = $NULL$" is overkill.
Mark -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nall, Roger Sent: Wednesday, March 16, 2011 1:31 PM To: arslist@ARSLIST.ORG Subject: Re: Require Worklog Change I know this may be old school but I would use TR.Assigned Group != DB.Assigned Group and TR.Assigned Group != $NULL$ AND TR.Worklog = $NULL$. Roger Nall Manager, SA Business Intelligence/Remedy Desk Phone: 972-464-3712 Mobile: 973-652-6723 Helpful Links: | Reports |SA_Suggestion Box | SA_Trouble Ticket | -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L. Sent: Wednesday, March 16, 2011 8:31 AM To: arslist@ARSLIST.ORG Subject: Require Worklog Change I would like to force a worklog entry on a form anytime the assigned group changes. I wanted to get opinions on the best way to accomplish this. I was thinking you would use a filter with a "Run If" like: TR.Assigned Group != $NULL$ AND TR.Worklog = $NULL$ But I wasn't sure if this would be the best way. I thought I remember seeing this on the list before, but I didn't have any luck searching for it. Andy L. Mayfield Sr. SCADA Operation Center Technician Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
