If you want to upgrade from a non-UNICODE ARS database to a UNICODE database, your DBA has got a few nails to bang before you can begin. You need to do a table structure and data conversion to alter the database from the current state to convert it to a UNICODE database..

Before you attempt this, it would be safe to have a backup of your database in its current state, so you have a recovery point..

Joe

-----Original Message----- From: Daniel Condrea Sent: Wednesday, April 06, 2011 1:01 AM Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: 7.6.4 Upgrade

Hello All,

We use ARS in custom mode and, so far, there is no need for UNICODE.

The migration from 6.3 to 7.1 let us upgrade ARS server on UNICODE Oracle 10g. Consequently we have a ARS server that is nonUNICODE an Oracle that is UNICODE.

Now we have to migrate ARS server from version 7.1 to 7.6.04. The installer does not let us upgrade to version 7.6.04 because the Oracle is UNICODE.

Do you have a document that details the steps that have to be taken to upgrade a nonUNICODE ARS server from 7.1 to an UNICODE ARS server of version 7.6.04?

Thank you,
Daniel

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