I did this integration in ITSM 7.1 and the steps were the same. As I recall it worked fine and we could create SLAs and targets. The SLM qual builder is simplistic so you would need to make a new one if you added many custom fields that you wanted to track. Also, there is no Task SLM tab like you find on Incident that shows the current compliance. You could probably hack together one using Incident's as a model but we never got that far. Mostly you gain the ability to write reports against the data.
Regards, Chuck Baldi On Wed, Apr 13, 2011 at 2:22 PM, Chowdhury, Tauf <tauf.chowdh...@frx.com> wrote: > ** > > All, > > This is the response I got. Does this make sense to you SLM vets? > > > > Problem > > Is there a way to incorporate SLM with Task Management? > > > > Solution > > Yes, this is possible. Perform the following steps: > > > > 1. Go to the Application Administator Console//Custom Configuration Tab, and > click on Service Level Management//Configure Application Settings//Data > Sources. > > 2. Select the form Task Management. Be sure to specify the field that holds > the unique identifier (Instance Id or Request Id) 3. Customers may want to > add the SLM tables to a tab. You can bring it in from HelpDesk or our sample > form SLM:ServiceRequest. > > 4. Configure a Goal Type from the Administator Console at SLM//Configure > Application Settings//Goal Types 5. The HelpDesk integration has its own > qualbuilder but for the Task, the SLM qualbuilder will suffice. > > > > > > Tauf Chowdhury | Forest Laboratories, Inc. > > Analyst, Service Management > > Mobile:646.483.2779 > > > > ________________________________ > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Weigand, John > Sent: Wednesday, April 13, 2011 10:23 AM > To: arslist@ARSLIST.ORG > Subject: Re: SLM 7.6 - Task Management? > > > > Tauf, > > > > SLM does not have an out-of-the-box integration to Task Management at this > time. You will have to treat it as a custom data source. > > > > You should submit an RFE to ask for this integration. > > > > -John > > > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf > Sent: Wednesday, April 13, 2011 9:10 AM > To: arslist@ARSLIST.ORG > Subject: SLM 7.6 - Task Management? > > > > ** > > All, > > I’m venturing into SLM territory and have one question right away. > > I see no choices out of the box to monitor the Task Management system. So > for example, Tasks related to incidents or tasks related to > changes/problems. Does this have to be added to SLM as a custom data source? > > > > Tauf Chowdhury | Forest Laboratories, Inc. > > Analyst, Service Management > > Informatics-Infrastructure > > Office: 631.858.7765 > > Mobile:646.483.2779 > > > > > > ________________________________ > > This e-mail and its attachments may contain Forest Laboratories, Inc. > proprietary information that is privileged, confidential or subject to > copyright belonging to Forest Laboratories, Inc. This e-mail is intended > solely for the use of the individual or entity to which it is addressed. If > you are not the intended recipient of this e-mail, or the employee or agent > responsible for delivering this e-mail to the intended recipient, you are > hereby notified that any dissemination, distribution, copying or action > taken in relation to the contents of and attachments to this e-mail is > strictly prohibited and may be unlawful. If you have received this e-mail in > error, please notify the sender immediately and permanently delete the > original and any copy of this e-mail and any printout. > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > ________________________________ > This e-mail and its attachments may contain Forest Laboratories, Inc. > proprietary information that is privileged, confidential or subject to > copyright belonging to Forest Laboratories, Inc. This e-mail is intended > solely for the use of the individual or entity to which it is addressed. If > you are not the intended recipient of this e-mail, or the employee or agent > responsible for delivering this e-mail to the intended recipient, you are > hereby notified that any dissemination, distribution, copying or action > taken in relation to the contents of and attachments to this e-mail is > strictly prohibited and may be unlawful. If you have received this e-mail in > error, please notify the sender immediately and permanently delete the > original and any copy of this e-mail and any printout. > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend > WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
