JD I'll second that. I've done this at 3 other places so far. It is trickier than you might think, though. As I real we had to create the work info and then go back and read the attachments from the Email attachments form.
Doug -- Doug Blair +1 224-558-5462 Sent from my iPad2 Any typographic errors or misspellings are Steve Jobs' fault :-) On Apr 21, 2011, at 12:38 PM, JD Hood <hood...@gmail.com> wrote: > ** It seems like there used to be one that notified you when a customer > updated the ticket, but my memory wants to date that as pre v7.x. > > What needs to be out-of-the-box, configurable with an on/off toggle, > defaulted to "off": > > 1. Process inbound email, match it up with an existing ticket (<= Resolved), > and create a worklog entry (for Incident or Change) IF the "from" address > matches a CTM:People email address. > > 2. Notify the assignee or group that anyone other than the assignee added a > work-info, regardless of how the update came in (email, SR, another staffer > on the ticket). > > I know it's easy enough to do either. They seem like obvious functionality > that screams to be done, to where I wonder why BMC hasn't done this yet *AND* > it would keep me from modifying BMC forms, adding mods that each client will > have to be mindful of with each patch or upgrade. > > So... Please? > > Thanks, > JDHood > > > On Thu, Apr 21, 2011 at 12:48 PM, Guillaume Rheault <guilla...@dcshq.com> > wrote: > There is no such thing... > > Guillaume > ________________________________________ > From: Action Request System discussion list(ARSList) [ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
