Misi: Anything different in the Java environments on the two servers (CLASSPATH, max/min memory, LD_LIBRARY_PATH)?
--Phil -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Friday, April 29, 2011 04:35 To: arslist@ARSLIST.ORG Subject: Java plugin server fails to start on 7.6.04 Hi, I have two similar AR Servers where I have problems starting the java plugins on one of them. The system that works has been installed clean, and the system that does not work was upgraded from 7.6.03 to 7.6.04. Environment is Solaris/Sybase. Following are the errors I get when I start the server. I have compared the jar/so-files between the systems and removed some trailing 7603-files, but it still gives me the same errors. The ar.conf-files are identical. The errors look like this: Exception in thread "main" java.lang.UnsupportedClassVersionError: com/bmc/arsys/pluginsvr/ARPluginServerMain (Unsupported major.minor version 49.0) at java.lang.ClassLoader.defineClass0(Native Method) at java.lang.ClassLoader.defineClass(ClassLoader.java:488) at java.security.SecureClassLoader.defineClass(SecureClassLoader.java:106) at java.net.URLClassLoader.defineClass(URLClassLoader.java:243) at java.net.URLClassLoader.access$100(URLClassLoader.java:51) at java.net.URLClassLoader$1.run(URLClassLoader.java:190) at java.security.AccessController.doPrivileged(Native Method) at java.net.URLClassLoader.findClass(URLClassLoader.java:183) at java.lang.ClassLoader.loadClass(ClassLoader.java:294) at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:281) at java.lang.ClassLoader.loadClass(ClassLoader.java:250) at java.lang.ClassLoader.loadClassInternal(ClassLoader.java:310) I am having problems pinpointing the difference between the servers, and the cause of the problem. Any suggestions? Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. # /etc/init.d/arsystem start Action Request System initializing. Starting AR System Server (ARNOTE 0) Starting AR Monitor version 7.6.04 Build 002 201101141059. (ARNOTE 0) AR Monitor started. (ARNOTE 0) ARMonitor child process (pid:25741) started. ./arserverd server: locale=[[ en_US.UTF-8 ]], LANG=[[ en_US.UTF-8 ]] Action Request System(R) Server Version 7.6.04 Build 002 201101141059 (c) Copyright 1991-2010 BMC Software, Inc. Action Request System(R) Fork Daemon Version 7.6.04 Build 002 201101141059 (c) Copyright 2000-2010 BMC Software, Inc. Action Request System(R) Signal Daemon Version 7.6.04 Build 002 201101141059 (c) Copyright 2000-2010 BMC Software, Inc. (ARNOTE 0) Server indicates that it's up. (ARNOTE 0) ARMonitor child process (pid:25744) started. ./java (ARNOTE 0) ARMonitor child process (pid:25745) started. ./arplugin LD_LIBRARY_PATH=/opt/arsystem/bin:/opt/arsystem/pluginsvr:/opt/arsystem/bin:/opt/arsystem/pluginsvr:/opt/arsystem/ardbcldap:/opt/arsystem/arealdap:/opt/arsystem/webserviceplugin:/opt/sybase/ASE-15_0/lib:/opt/sybase/OCS-15_0/lib:/usr/java/jre/lib/sparc/server:/usr/java/jre/bin:/usr/java/jre/lib/sparc/native_threads:/opt/sybase/OCS-15_0/lib:/opt/sybase/OCS-15_0/lib3p64:/opt/sybase/OCS-15_0/lib3p:/usr/openwin/lib:/opt/arsystem/lib:/opt/sybase:/lib:/opt/arsystem/bin:/opt/arsystem/local/bin/usr/openwin/lib:/opt/arsystem/lib (ARNOTE 0) ARMonitor child process (pid:25746) started. ./arsvcdsp (ARNOTE 0) ARMonitor child process (pid:25747) started. NMP-agent-enabled: (ARNOTE 0) ARMonitor child process (pid:25748) started. ./emaild.sh (ARNOTE 0) ARMonitor child process (pid:25749) started. ./arservdsd AR System failed to start a process. Make sure that your system is not low on resources. (ARERR 33) No such file or directory : NMP-agent-enabled: (ARNOTE 0) ARMonitor child process (pid:25747) died with 0. NMP-agent-enabled: (ARNOTE 0) Current ARMonitor child process (pid:25741). ./arserverd (ARNOTE 0) Current ARMonitor child process (pid:25744). ./java (ARNOTE 0) Current ARMonitor child process (pid:25745). ./arplugin (ARNOTE 0) Current ARMonitor child process (pid:25746). ./arsvcdsp (ARNOTE 0) Current ARMonitor child process (pid:25748). ./emaild.sh (ARNOTE 0) Current ARMonitor child process (pid:25749). ./arservdsd (ARNOTE 0) ARMonitor child process (pid:25750) started. NMP-agent-enabled: AR System failed to start a process. Make sure that your system is not low on resources. (ARERR 33) No such file or directory : NMP-agent-enabled: (ARNOTE 0) ARMonitor child process (pid:25750) died with 0. NMP-agent-enabled: (ARNOTE 0) Current ARMonitor child process (pid:25741). ./arserverd (ARNOTE 0) Current ARMonitor child process (pid:25744). ./java (ARNOTE 0) Current ARMonitor child process (pid:25745). ./arplugin (ARNOTE 0) Current ARMonitor child process (pid:25746). ./arsvcdsp (ARNOTE 0) Current ARMonitor child process (pid:25748). ./emaild.sh (ARNOTE 0) Current ARMonitor child process (pid:25749). ./arservdsd (ARNOTE 0) ARMonitor child process (pid:25753) started. NMP-agent-enabled: AR System failed to start a process. Make sure that your system is not low on resources. (ARERR 33) No such file or directory : NMP-agent-enabled: (ARNOTE 0) ARMonitor child process (pid:25753) died with 0. NMP-agent-enabled: (ARNOTE 0) Current ARMonitor child process (pid:25741). ./arserverd (ARNOTE 0) Current ARMonitor child process (pid:25744). ./java (ARNOTE 0) Current ARMonitor child process (pid:25745). ./arplugin (ARNOTE 0) Current ARMonitor child process (pid:25746). ./arsvcdsp (ARNOTE 0) Current ARMonitor child process (pid:25748). ./emaild.sh (ARNOTE 0) Current ARMonitor child process (pid:25749). ./arservdsd (ARNOTE 0) ARMonitor child process (pid:25756) started. NMP-agent-enabled: AR System failed to start a process. Make sure that your system is not low on resources. (ARERR 33) No such file or directory : NMP-agent-enabled: (ARNOTE 0) Tried 4 restarts in 30 seconds. I give up at Fri Apr 29 10:39:42 2011 (ARNOTE 0) Current ARMonitor child process (pid:25741). ./arserverd (ARNOTE 0) Current ARMonitor child process (pid:25744). ./java (ARNOTE 0) Current ARMonitor child process (pid:25745). ./arplugin (ARNOTE 0) Current ARMonitor child process (pid:25746). ./arsvcdsp (ARNOTE 0) Current ARMonitor child process (pid:25748). ./emaild.sh (ARNOTE 0) Current ARMonitor child process (pid:25749). ./arservdsd Action Request System AR System Application Command Dispatcher Version 7.6.04 Build 002 201101141059 (c) Copyright 1998-2010 BMC Software, Inc. Action Request System(R) Plug-In Server Version 7.6.04 Build 002 201101141059 (c) Copyright 2001-2010 BMC Software, Inc. Action Request System(R) Distributed Server Version 7.6.04 Build 002 201101141059 (c) Copyright 1995-2010 BMC Software, Inc. Exception in thread "main" java.lang.UnsupportedClassVersionError: com/bmc/arsys/pluginsvr/ARPluginServerMain (Unsupported major.minor version 49.0) at java.lang.ClassLoader.defineClass0(Native Method) at java.lang.ClassLoader.defineClass(ClassLoader.java:488) at java.security.SecureClassLoader.defineClass(SecureClassLoader.java:106) at java.net.URLClassLoader.defineClass(URLClassLoader.java:243) at java.net.URLClassLoader.access$100(URLClassLoader.java:51) at java.net.URLClassLoader$1.run(URLClassLoader.java:190) at java.security.AccessController.doPrivileged(Native Method) at java.net.URLClassLoader.findClass(URLClassLoader.java:183) at java.lang.ClassLoader.loadClass(ClassLoader.java:294) at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:281) at java.lang.ClassLoader.loadClass(ClassLoader.java:250) at java.lang.ClassLoader.loadClassInternal(ClassLoader.java:310) (ARNOTE 0) ARMonitor child process (pid:25744) died with 256. ./java (ARNOTE 0) Current ARMonitor child process (pid:25741). ./arserverd (ARNOTE 0) Current ARMonitor child process (pid:25745). ./arplugin (ARNOTE 0) Current ARMonitor child process (pid:25746). ./arsvcdsp (ARNOTE 0) Current ARMonitor child process (pid:25748). ./emaild.sh (ARNOTE 0) Current ARMonitor child process (pid:25749). ./arservdsd (ARNOTE 0) ARMonitor child process (pid:25784) started. ./java Exception in thread "main" java.lang.UnsupportedClassVersionError: com/bmc/arsys/emaildaemon/AdminAgent (Unsupported major.minor version 49.0) at java.lang.ClassLoader.defineClass0(Native Method) at java.lang.ClassLoader.defineClass(ClassLoader.java:488) at java.security.SecureClassLoader.defineClass(SecureClassLoader.java:106) at java.net.URLClassLoader.defineClass(URLClassLoader.java:243) at java.net.URLClassLoader.access$100(URLClassLoader.java:51) at java.net.URLClassLoader$1.run(URLClassLoader.java:190) at java.security.AccessController.doPrivileged(Native Method) at java.net.URLClassLoader.findClass(URLClassLoader.java:183) at java.lang.ClassLoader.loadClass(ClassLoader.java:294) at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:281) at java.lang.ClassLoader.loadClass(ClassLoader.java:250) at java.lang.ClassLoader.loadClassInternal(ClassLoader.java:310) BMC Remedy Email Engine has started Exception in thread "main" java.lang.UnsupportedClassVersionError: com/bmc/arsys/pluginsvr/ARPluginServerMain (Unsupported major.minor version 49.0) at java.lang.ClassLoader.defineClass0(Native Method) at java.lang.ClassLoader.defineClass(ClassLoader.java:488) at java.security.SecureClassLoader.defineClass(SecureClassLoader.java:106) at java.net.URLClassLoader.defineClass(URLClassLoader.java:243) at java.net.URLClassLoader.access$100(URLClassLoader.java:51) at java.net.URLClassLoader$1.run(URLClassLoader.java:190) at java.security.AccessController.doPrivileged(Native Method) at java.net.URLClassLoader.findClass(URLClassLoader.java:183) at java.lang.ClassLoader.loadClass(ClassLoader.java:294) at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:281) at java.lang.ClassLoader.loadClass(ClassLoader.java:250) at java.lang.ClassLoader.loadClassInternal(ClassLoader.java:310) (ARNOTE 0) ARMonitor child process (pid:25784) died with 256. ./java (ARNOTE 0) Current ARMonitor child process (pid:25741). ./arserverd (ARNOTE 0) Current ARMonitor child process (pid:25745). ./arplugin (ARNOTE 0) Current ARMonitor child process (pid:25746). ./arsvcdsp (ARNOTE 0) Current ARMonitor child process (pid:25748). ./emaild.sh (ARNOTE 0) Current ARMonitor child process (pid:25749). ./arservdsd (ARNOTE 0) ARMonitor child process (pid:25813) started. ./java (ARNOTE 0) ARMonitor child process (pid:25748) died with 256. ./emaild.sh (ARNOTE 0) Current ARMonitor child process (pid:25741). ./arserverd (ARNOTE 0) Current ARMonitor child process (pid:25813). ./java (ARNOTE 0) Current ARMonitor child process (pid:25745). ./arplugin (ARNOTE 0) Current ARMonitor child process (pid:25746). ./arsvcdsp (ARNOTE 0) Current ARMonitor child process (pid:25749). ./arservdsd (ARNOTE 0) ARMonitor child process (pid:25827) started. ./emaild.sh Exception in thread "main" java.lang.UnsupportedClassVersionError: com/bmc/arsys/pluginsvr/ARPluginServerMain (Unsupported major.minor version 49.0) at java.lang.ClassLoader.defineClass0(Native Method) at java.lang.ClassLoader.defineClass(ClassLoader.java:488) at java.security.SecureClassLoader.defineClass(SecureClassLoader.java:106) at java.net.URLClassLoader.defineClass(URLClassLoader.java:243) at java.net.URLClassLoader.access$100(URLClassLoader.java:51) at java.net.URLClassLoader$1.run(URLClassLoader.java:190) at java.security.AccessController.doPrivileged(Native Method) at java.net.URLClassLoader.findClass(URLClassLoader.java:183) at java.lang.ClassLoader.loadClass(ClassLoader.java:294) at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:281) at java.lang.ClassLoader.loadClass(ClassLoader.java:250) at java.lang.ClassLoader.loadClassInternal(ClassLoader.java:310) (ARNOTE 0) ARMonitor child process (pid:25813) died with 256. ./java (ARNOTE 0) Current ARMonitor child process (pid:25741). ./arserverd (ARNOTE 0) Current ARMonitor child process (pid:25745). ./arplugin (ARNOTE 0) Current ARMonitor child process (pid:25746). ./arsvcdsp (ARNOTE 0) Current ARMonitor child process (pid:25827). ./emaild.sh (ARNOTE 0) Current ARMonitor child process (pid:25749). ./arservdsd (ARNOTE 0) ARMonitor child process (pid:25846) started. ./java Exception in thread "main" java.lang.UnsupportedClassVersionError: com/bmc/arsys/emaildaemon/AdminAgent (Unsupported major.minor version 49.0) at java.lang.ClassLoader.defineClass0(Native Method) at java.lang.ClassLoader.defineClass(ClassLoader.java:488) at java.security.SecureClassLoader.defineClass(SecureClassLoader.java:106) at java.net.URLClassLoader.defineClass(URLClassLoader.java:243) at java.net.URLClassLoader.access$100(URLClassLoader.java:51) at java.net.URLClassLoader$1.run(URLClassLoader.java:190) at java.security.AccessController.doPrivileged(Native Method) at java.net.URLClassLoader.findClass(URLClassLoader.java:183) at java.lang.ClassLoader.loadClass(ClassLoader.java:294) at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:281) at java.lang.ClassLoader.loadClass(ClassLoader.java:250) at java.lang.ClassLoader.loadClassInternal(ClassLoader.java:310) BMC Remedy Email Engine has started Exception in thread "main" java.lang.UnsupportedClassVersionError: com/bmc/arsys/pluginsvr/ARPluginServerMain (Unsupported major.minor version 49.0) at java.lang.ClassLoader.defineClass0(Native Method) at java.lang.ClassLoader.defineClass(ClassLoader.java:488) at java.security.SecureClassLoader.defineClass(SecureClassLoader.java:106) at java.net.URLClassLoader.defineClass(URLClassLoader.java:243) at java.net.URLClassLoader.access$100(URLClassLoader.java:51) at java.net.URLClassLoader$1.run(URLClassLoader.java:190) at java.security.AccessController.doPrivileged(Native Method) at java.net.URLClassLoader.findClass(URLClassLoader.java:183) at java.lang.ClassLoader.loadClass(ClassLoader.java:294) at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:281) at java.lang.ClassLoader.loadClass(ClassLoader.java:250) at java.lang.ClassLoader.loadClassInternal(ClassLoader.java:310) (ARNOTE 0) Tried 4 restarts in 30 seconds. I give up at Fri Apr 29 10:39:43 2011 (ARNOTE 0) Current ARMonitor child process (pid:25741). ./arserverd (ARNOTE 0) Current ARMonitor child process (pid:25745). ./arplugin (ARNOTE 0) Current ARMonitor child process (pid:25746). ./arsvcdsp (ARNOTE 0) Current ARMonitor child process (pid:25827). ./emaild.sh (ARNOTE 0) Current ARMonitor child process (pid:25749). ./arservdsd (ARNOTE 0) ARMonitor child process (pid:25827) died with 256. ./emaild.sh (ARNOTE 0) Current ARMonitor child process (pid:25741). ./arserverd (ARNOTE 0) Current ARMonitor child process (pid:25745). ./arplugin (ARNOTE 0) Current ARMonitor child process (pid:25746). ./arsvcdsp (ARNOTE 0) Current ARMonitor child process (pid:25749). ./arservdsd (ARNOTE 0) ARMonitor child process (pid:25875) started. ./emaild.sh Exception in thread "main" java.lang.UnsupportedClassVersionError: com/bmc/arsys/emaildaemon/AdminAgent (Unsupported major.minor version 49.0) at java.lang.ClassLoader.defineClass0(Native Method) at java.lang.ClassLoader.defineClass(ClassLoader.java:488) at java.security.SecureClassLoader.defineClass(SecureClassLoader.java:106) at java.net.URLClassLoader.defineClass(URLClassLoader.java:243) at java.net.URLClassLoader.access$100(URLClassLoader.java:51) at java.net.URLClassLoader$1.run(URLClassLoader.java:190) at java.security.AccessController.doPrivileged(Native Method) at java.net.URLClassLoader.findClass(URLClassLoader.java:183) at java.lang.ClassLoader.loadClass(ClassLoader.java:294) at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:281) at java.lang.ClassLoader.loadClass(ClassLoader.java:250) at java.lang.ClassLoader.loadClassInternal(ClassLoader.java:310) BMC Remedy Email Engine has started (ARNOTE 0) ARMonitor child process (pid:25875) died with 256. ./emaild.sh (ARNOTE 0) Current ARMonitor child process (pid:25741). ./arserverd (ARNOTE 0) Current ARMonitor child process (pid:25745). ./arplugin (ARNOTE 0) Current ARMonitor child process (pid:25746). ./arsvcdsp (ARNOTE 0) Current ARMonitor child process (pid:25749). ./arservdsd (ARNOTE 0) ARMonitor child process (pid:25909) started. ./emaild.sh Exception in thread "main" java.lang.UnsupportedClassVersionError: com/bmc/arsys/emaildaemon/AdminAgent (Unsupported major.minor version 49.0) at java.lang.ClassLoader.defineClass0(Native Method) at java.lang.ClassLoader.defineClass(ClassLoader.java:488) at java.security.SecureClassLoader.defineClass(SecureClassLoader.java:106) at java.net.URLClassLoader.defineClass(URLClassLoader.java:243) at java.net.URLClassLoader.access$100(URLClassLoader.java:51) at java.net.URLClassLoader$1.run(URLClassLoader.java:190) at java.security.AccessController.doPrivileged(Native Method) at java.net.URLClassLoader.findClass(URLClassLoader.java:183) at java.lang.ClassLoader.loadClass(ClassLoader.java:294) at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:281) at java.lang.ClassLoader.loadClass(ClassLoader.java:250) at java.lang.ClassLoader.loadClassInternal(ClassLoader.java:310) BMC Remedy Email Engine has started (ARNOTE 0) Tried 4 restarts in 30 seconds. I give up at Fri Apr 29 10:39:44 2011 (ARNOTE 0) Current ARMonitor child process (pid:25741). ./arserverd (ARNOTE 0) Current ARMonitor child process (pid:25745). ./arplugin (ARNOTE 0) Current ARMonitor child process (pid:25746). ./arsvcdsp (ARNOTE 0) Current ARMonitor child process (pid:25749). ./arservdsd Action Request System initialization is complete. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
