And another opensource option: https://github.com/kineticdata/klink
An example simple create: http://server/klink/create/Demo:@remedy/TestForm?entry=<Entry Structure="TestForm"><EntryItem ID="2">Bob</EntryItem><EntryItem ID="7">Assigned</EntryItem><EntryItem ID="8">Description</EntryItem></Entry> so - have Solarwinds call something like: curl http://server/klink/create/Demo:demopass@remedy/TestForm?entry=<Entry Structure="TestForm"><EntryItem ID="2">Bob</EntryItem><EntryItem ID="7">Assigned</EntryItem><EntryItem ID="8">Description</EntryItem></Entry> (Basically - it is an opensource REST style interface for ARS) Have fun!!! -John On May 11, 2011, at 9:26 AM, Philip, Saji L wrote: ** Hey, Listers Maybe this has been discussed previously, and I have been searching to find some answers. But I wanted to ask, has anyone designed something to generate a trouble tickets in Remedy from alerts from a network monitoring tool? I am tasked to find a away to integrate Solarwinds/Orion to generate tickets on event alerts coming from this NMS. They do not like using Remedies e-mail engine for this purpose. SNMP traps, APIs, etc…. Any advice or clue would be greatly appreciated. Thanks, Saji _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ -- John Sundberg Kinetic Data, Inc. "Building a Better Service Experience" Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
