The magical answer is: "It Depends". If you can get direct database access to the outside purchasing system you can use the AIE to pull data. That is one possibility and might work for the 3rd party tool as well. I wouldn't recommend using JavaScript/Java/C for an interface unless there are no other options. We've had adapters written in all of these and they work, but they are highly susceptible to updates/changes in the API by BMC. For example, the java API changed substantially from version 6.x to 7.x and any adapters that worked previously had to be re-written. Web services are also pretty viable, depending on who/what you are communicating with. If you want to do some more complicated things like XML embedded within XML - this may not work. I personally prefer this: Integration with OOB ITSM apps = web services Custom interfaces to legacy systems = workflow and/or API external db <--> AR System = AIE
William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Blog: www.williamrentfrow.com O 715-592-5185 C 715-410-8056 ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Wednesday, May 11, 2011 10:11 AM To: arslist@ARSLIST.ORG Subject: ITSM Integration Decisions ** Hi, Some of my clients are going to be looking for integration work. They are using 7.6.4 Mid Tier /ITSM. I was wondering - when would I use web services for integration, versus Javascript versus Java or C or a simple vendor form when integrating with 3rd party tools? When designing a solution, how would I know which approach to take? I would need the following functionality: - To build a user interface or portal to send data bi-directional from ITSM to the 3rd party tool. - to pull data from purchasing systems into SRM _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
