David, Just read up on field 117 and you are correct, only used when using external authentication...
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Tuesday, May 24, 2011 7:30 AM To: arslist@ARSLIST.ORG Subject: Re: login name not friendly or recognizable If I understand, field 117 only works with external authentication (it is the login name on the external system). At least that's how we use it. So it should help Brien if that's his situation. David -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Tuesday, May 24, 2011 8:16 AM To: arslist@ARSLIST.ORG Subject: Re: login name not friendly or recognizable That is a sweet option -- I like it!!! Well done BMC... (Actually Remedy if 5.1.2 ???) Surprisingly I have never heard about it. Is there weird fallout from using it??? Like $USER$ is the authenticated value? Or ??? -John On May 23, 2011, at 6:57 PM, LJ LongWing wrote: Brien, You can add a field to the User form (forget the ID off hand) that allows you to specify ABC013251 is an alternate ID for user smith.john, but leave smith.john as the login ID....they would be able to authenticate with the alternate ID, but the username would still be populated into last mod, diary, etc....the full details and specs are in the documentation. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brien Dieterle Sent: Monday, May 23, 2011 4:28 PM To: arslist@ARSLIST.ORG Subject: login name not friendly or recognizable How do you all deal with environments where your Login Name is not "Friendly", such as "ABC013251"? We are moving from using "lastname" (generally) to this pseudo random ID. Naturally, people do not like this appearing in the Last Modified By, Submitted By, Assigned To, and other fields that need Login Names. There are enough fields and enough forms that I'd really like to avoid adding extra fields to store/display this information all over the place. Do you Listers have any recommendations or best practices for this situation? I was considering a shared button/workflow that pops up a search tool to let users paste in an ID and return the details including Full Name, etc. A directory lookup, basically. Any better ideas out there? Thanks! Brien ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" -- John Sundberg Kinetic Data, Inc. "Building a Better Service Experience" Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
