Yes, the Authentication Login Name is used for authentication, but that's "behind the scenes" - the user still has to type the Remedy Login Name in the login dialog box - and that's what I don't want them to have to do.
We're been using this using this for a while, with a mix of accounts - some local Remedy passwords, some against LDAP. The LDAP users do have to type in whatever is in the Login Name field on the user form in order to log in. But maybe there's some other way of configuring this I've missed - David From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brien Dieterle Sent: Tuesday, May 24, 2011 2:32 PM To: arslist@ARSLIST.ORG Subject: Re: login name not friendly or recognizable ** That's not how I read it, although I haven't had a chance to test this. The docs say this, specifically (emphasis my text). If the Authentication Login Name (Unfriendly Name) field is present on the User form, the value contained in this field is used for authentication instead of the name entered in the User Name field (Friendly Name) in the Login dialog box. In our case we will be using single-signon (kerberos) with our unfriendly Active Directory account name. So this should work perfectly for both of us, right? Brien On 5/24/2011 11:04 AM, David Durling wrote: ** At the login prompt in Brien's case the user will be typing in the "friendly" name, while the alias in field 117 is used behind the scene. That's okay if you don't mind the users using the "friendly" name at login. But it does bring up a concern of mine: I'd like a way to use the external alias at the login prompt (since that's the login our users are familiar with) without having it be the value is stamped on fields. Otherwise, I'm looking at the same issue Brien mentioned of creating extra fields (and an extra line for each diary field entry) to show who updated the case. Any other ideas on how to handle that? David Durling University of Georgia ARS 7.5 From: Brien Dieterle Sent: Tuesday, May 24, 2011 11:09 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Cc: David Durling Subject: Re: login name not friendly or recognizable Yes, this looks perfect. I'm so glad I wasn't the only one clueless to its existence :-). We just went through a Login Name migration using Misi's nifty tool rrrLoginConv<https://www.rrr.se/cgi/tools/main#rrrLoginConv>. Now I have to find downtime to run that tool again to replace the unfriendly name with a friendly one, but it should work great! Thanks!! Brien On 5/24/2011 6:30 AM, David Durling wrote: If I understand, field 117 only works with external authentication (it is the login name on the external system). At least that's how we use it. So it should help Brien if that's his situation. David -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Tuesday, May 24, 2011 8:16 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: login name not friendly or recognizable That is a sweet option -- I like it!!! Well done BMC... (Actually Remedy if 5.1.2 ???) Surprisingly I have never heard about it. Is there weird fallout from using it??? Like $USER$ is the authenticated value? Or ??? -John On May 23, 2011, at 6:57 PM, LJ LongWing wrote: Brien, You can add a field to the User form (forget the ID off hand) that allows you to specify ABC013251 is an alternate ID for user smith.john, but leave smith.john as the login ID....they would be able to authenticate with the alternate ID, but the username would still be populated into last mod, diary, etc....the full details and specs are in the documentation. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brien Dieterle Sent: Monday, May 23, 2011 4:28 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: login name not friendly or recognizable How do you all deal with environments where your Login Name is not "Friendly", such as "ABC013251"? We are moving from using "lastname" (generally) to this pseudo random ID. Naturally, people do not like this appearing in the Last Modified By, Submitted By, Assigned To, and other fields that need Login Names. There are enough fields and enough forms that I'd really like to avoid adding extra fields to store/display this information all over the place. Do you Listers have any recommendations or best practices for this situation? I was considering a shared button/workflow that pops up a search tool to let users paste in an ID and return the details including Full Name, etc. A directory lookup, basically. Any better ideas out there? Thanks! Brien ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> attend wwrug11 www.wwrug.com<http://www.wwrug.com> ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> attend wwrug11 www.wwrug.com<http://www.wwrug.com> ARSList: "Where the Answers Are" -- John Sundberg Kinetic Data, Inc. "Building a Better Service Experience" Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com<mailto:john.sundb...@kineticdata.com> 651.556.0930 I www.kineticdata.com<http://www.kineticdata.com> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> attend wwrug11 www.wwrug.com<http://www.wwrug.com> ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> attend wwrug11 www.wwrug.com<http://www.wwrug.com> ARSList: "Where the Answers Are" _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
