Claire, That CURSOR_SHARING syntax is unusual for the ar.conf file. I wonder if that's supposed to be an environment variable?
Doug On Jun 3, 2011, at 12:23 PM, Sanford, Claire wrote: > BMC Software is alerting customers to a serious problem with the > documentation that describes how to upgrade to version 7.6.04 Service Pack > 001 of BMC Remedy IT Service Management Suite (BMC Remedy ITSM suite). This > flash corrects the problem. > > BMC Remedy IT Service Management Suite > Version 7.6.04 Service Pack 001 > June 2011 > > BMC Software is alerting customers to a serious problem with the documentation > that describes how to upgrade to version 7.6.04 Service Pack 001 of BMC Remedy > IT Service Management Suite (BMC Remedy ITSM suite). This flash corrects the > problem. If you have any questions about the problem, contact BMC Software > Customer Support at 800 537 1813 (United States or Canada) or call your local > support center. > > Oracle cursor sharing attributes > If you are upgrading to BMC Remedy ITSM suite 7.6.04 Service Pack 001 and your > environment uses an Oracle(r) 10g or 11g database, you must add the following > lines, or edit their content to appear as follows, in the ar.cfg file > (Microsoft > Windows) or ar.conf file (UNIX(r)): > > Oracle-Cursor-Sharing: FORCE > CURSOR_SHARING: FORCE > > If you do not set the Oracle-Cursor-Sharing and CURSOR_SHARING attributes to > FORCE, upgrading to version 7.6.04 Service Pack 001 can take an exceptionally > long > time to complete, or can fail. > > NOTE > Do not set the value of the Oracle-Cursor-Sharing and CURSOR_SHARING > attributes to SIMILAR, as directed in the BMC Remedy IT Service Management > Installation Guide, BMC Remedy Knowledge Management Installation Guide, BMC > Service Level Management Installation Guide, BMC Service Request Management > Installation Guide, and BMC Atrium Core Installation Guide. > > BMC also recommends that you review the BMC Remedy AR System Server 7.6 > Performance Tuning for Business Service Management white paper for other > recommendations about tuning your Oracle database in preparation for > performing this upgrade. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > Doug -- Doug Blair d...@blairing.com +1 224-558-5462 200 North Arlington Heights Road Arlington Heights, Illinois 60004 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
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