Hi. I crated a web service trought IncidentInterfaceCreate to create an incident in Help Desk. It work and i send a field custom 'Corporate ID' and a custom filtre find the people with Corporate ID.
I would like that when the 'Corporate ID' sending to the web service is not present in the People then a filter (or other ...) get a default 'Corporate ID' for a person 'Generic'. Seems a easy think, but i don't find the solution. ARS Remedy 7.1 Service Desk 7.0 Thank's David. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
