Maybe in the filter you have to find the people with Corporate ID, set the return to $NULL$ if no matches found.
Then have a filter with a (slightly) higher firing order to do a set field to the default ID and Person if the person field is NULL. As long as they are both set fields, they will fire in the same filter phase. On Thu, 9 Jun 2011 15:34:12 +0200, "[email protected]" <[email protected]> wrote: > Hi. > > I crated a web service trought IncidentInterfaceCreate to create an > incident > in Help Desk. It work and i send a field custom 'Corporate ID' and a custom > > filtre find the people with Corporate ID. > > I would like that when the 'Corporate ID' sending to the web service is not > > present in the People then a filter (or other ...) get a default 'Corporate > ID' > for a person 'Generic'. > > Seems a easy think, but i don't find the solution. > > ARS Remedy 7.1 > Service Desk 7.0 > > Thank's > > David. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
