We are trying to manage our AI data stores via the Atrium Core Console ->
Integrator (7.6.04 SP1).  When we click on the "Manage Data Stores" button
we receive the following error: *BMCATRIUM_NGIE000204: Error getting data
stores.

Screen print:
https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-191885-18198/AI_DatastoreError.png
*

It worked fine for a few days after the 7.6.04 upgrade.  Using the AI User'
Guide I found that the Carte process was not running on the AR/AI server.
Using the instructions I started it from the command line and verified the
kettle web interface is accessible but the Atrium console still throws the
error.

Does anybody know what might be going wrong here?

Here is the full error:
Error occurred while executing BaseConnector.getConnectorListFromRep
    at
com.bmc.atrium.ngie.connector.BaseConnector.getConnectorListFromRep(Unknown
Source)
    at
com.bmc.atrium.lcds.ngie.NGIEDataSourceConfigurationPentahoService.getDataSources(NGIEDataSourceConfigurationPentahoService.java:83)
    at
com.bmc.atrium.lcds.ngie.NGIEService.getDataSources(NGIEService.java:170)
    at sun.reflect.GeneratedMethodAccessor1078.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at
flex.messaging.services.remoting.adapters.JavaAdapter.invoke(JavaAdapter.java:421)
    at
flex.messaging.services.RemotingService.serviceMessage(RemotingService.java:183)
    at
flex.messaging.MessageBroker.routeMessageToService(MessageBroker.java:1503)
    at
flex.messaging.endpoints.AbstractEndpoint.serviceMessage(AbstractEndpoint.java:884)
    at
flex.messaging.endpoints.amf.MessageBrokerFilter.invoke(MessageBrokerFilter.java:121)
    at
flex.messaging.endpoints.amf.LegacyFilter.invoke(LegacyFilter.java:158)
    at
flex.messaging.endpoints.amf.SessionFilter.invoke(SessionFilter.java:44)
    at
flex.messaging.endpoints.amf.BatchProcessFilter.invoke(BatchProcessFilter.java:67)
    at
flex.messaging.endpoints.amf.SerializationFilter.invoke(SerializationFilter.java:146)
    at
flex.messaging.endpoints.BaseHTTPEndpoint.service(BaseHTTPEndpoint.java:278)
    at
flex.messaging.MessageBrokerServlet.service(MessageBrokerServlet.java:322)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
    at
com.bmc.atrium.web.AtriumServletDispatcher.dispatch(AtriumServletDispatcher.java:209)
    at
com.bmc.atrium.midtier.RealAtriumWidgetPlugin.dispatchServlet(RealAtriumWidgetPlugin.java:227)
    at
com.bmc.atrium.midtier.RealAtriumWidgetPlugin.processRequest(RealAtriumWidgetPlugin.java:141)
    at
com.bmc.atrium.modulelauncher.AtriumWidgetPlugin.processRequest(AtriumWidgetPlugin.java:103)
    at
com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unknown
Source)
    at
com.remedy.arsys.plugincontainer.impl.PluginContainer.processRequestInfo(Unknown
Source)
    at com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(Unknown
Source)
    at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source)
    at com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
    at
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
    at
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
    at
org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
    at
org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
    at
org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
    at
org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
    at
org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
    at
org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
    at
org.apache.coyote.http11.Http11AprProcessor.process(Http11AprProcessor.java:859)
    at
org.apache.coyote.http11.Http11AprProtocol$Http11ConnectionHandler.process(Http11AprProtocol.java:574)
    at
org.apache.tomcat.util.net.AprEndpoint$Worker.run(AprEndpoint.java:1527)
    at java.lang.Thread.run(Unknown Source)

Thanks,
Jason

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