Hi Jason, Did you start the Carte process on the server where you installed the Atrium Integrator Server component? It does not start automatically; you have to start it manually using the port you use during the installation which is 20000 by default.
1 - Open DOS > cd to directory where the Carte.bat file resides 2 - run the following "carte <servername> 20000" Hope this helps. Regards Francois From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, June 21, 2011 11:24 PM To: arslist@ARSLIST.ORG Subject: Getting error: "BMCATRIUM_NGIE000204: Error getting data stores" ** We are trying to manage our AI data stores via the Atrium Core Console -> Integrator (7.6.04 SP1). When we click on the "Manage Data Stores" button we receive the following error: BMCATRIUM_NGIE000204: Error getting data stores. Screen print: https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-191885-18198/AI_DatastoreError.png It worked fine for a few days after the 7.6.04 upgrade. Using the AI User' Guide I found that the Carte process was not running on the AR/AI server. Using the instructions I started it from the command line and verified the kettle web interface is accessible but the Atrium console still throws the error. Does anybody know what might be going wrong here? Here is the full error: Error occurred while executing BaseConnector.getConnectorListFromRep at com.bmc.atrium.ngie.connector.BaseConnector.getConnectorListFromRep(Unknown Source) at com.bmc.atrium.lcds.ngie.NGIEDataSourceConfigurationPentahoService.getDataSources(NGIEDataSourceConfigurationPentahoService.java:83) at com.bmc.atrium.lcds.ngie.NGIEService.getDataSources(NGIEService.java:170) at sun.reflect.GeneratedMethodAccessor1078.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at flex.messaging.services.remoting.adapters.JavaAdapter.invoke(JavaAdapter.java:421) at flex.messaging.services.RemotingService.serviceMessage(RemotingService.java:183) at flex.messaging.MessageBroker.routeMessageToService(MessageBroker.java:1503) at flex.messaging.endpoints.AbstractEndpoint.serviceMessage(AbstractEndpoint.java:884) at flex.messaging.endpoints.amf.MessageBrokerFilter.invoke(MessageBrokerFilter.java:121) at flex.messaging.endpoints.amf.LegacyFilter.invoke(LegacyFilter.java:158) at flex.messaging.endpoints.amf.SessionFilter.invoke(SessionFilter.java:44) at flex.messaging.endpoints.amf.BatchProcessFilter.invoke(BatchProcessFilter.java:67) at flex.messaging.endpoints.amf.SerializationFilter.invoke(SerializationFilter.java:146) at flex.messaging.endpoints.BaseHTTPEndpoint.service(BaseHTTPEndpoint.java:278) at flex.messaging.MessageBrokerServlet.service(MessageBrokerServlet.java:322) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at com.bmc.atrium.web.AtriumServletDispatcher.dispatch(AtriumServletDispatcher.java:209) at com.bmc.atrium.midtier.RealAtriumWidgetPlugin.dispatchServlet(RealAtriumWidgetPlugin.java:227) at com.bmc.atrium.midtier.RealAtriumWidgetPlugin.processRequest(RealAtriumWidgetPlugin.java:141) at com.bmc.atrium.modulelauncher.AtriumWidgetPlugin.processRequest(AtriumWidgetPlugin.java:103) at com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginContainer.processRequestInfo(Unknown Source) at com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:637) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293) at org.apache.coyote.http11.Http11AprProcessor.process(Http11AprProcessor.java:859) at org.apache.coyote.http11.Http11AprProtocol$Http11ConnectionHandler.process(Http11AprProtocol.java:574) at org.apache.tomcat.util.net.AprEndpoint$Worker.run(AprEndpoint.java:1527) at java.lang.Thread.run(Unknown Source) Thanks, Jason _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ ________________________________ Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | Tel: +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | http://www.blueturtle.co.za Midridge Office Estate, International Business Gateway, cnr New Road & Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
