You will need to analyze the Active Link logs.

Thanks
Mahesh

On Wed, Jul 13, 2011 at 1:53 PM, Bharad w <remedy.bharad...@gmail.com>wrote:

> ** can I know any solution for this Issue , any help is appreciated.
>
> On Wed, Jul 13, 2011 at 12:42 PM, Mahesh <mchand...@gmail.com> wrote:
>
>> ** Print functionality works on the "Mid-Tier" and as well as on the "BMC
>> Remedy User" on ITSM 7.6.0x.
>>
>>
>> Thanks
>> Mahesh
>>
>>
>> On Wed, Jul 13, 2011 at 1:01 PM, Roger Justice <rjust2...@aol.com> wrote:
>>
>>> ** The print button only works in the client tool since it is calling a
>>> Crystal Report.
>>>
>>>
>>>
>>>
>>> -----Original Message-----
>>> From: Bharad w <remedy.bharad...@gmail.com>
>>> To: arslist <arslist@ARSLIST.ORG>
>>> Sent: Wed, Jul 13, 2011 1:58 pm
>>> Subject: Print button not working on Midtier
>>>
>>> Hi,
>>>  "we are facing an Issue with the Print Button"When clicking the "Print" 
>>> button
>>> at the bottom of an incident nothing shows up. any suggestions are 
>>> appreciated.
>>> Thanks in advance. environment is 7.6.04 patch1.
>>>
>>> Thanks
>>>
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>>
>>
>>  _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
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