Hi Brad, Do you use Cross Reference Blank Passwords in your environment? I am wondering if there is an issue with the external authentication.
Jason On Thu, Jul 14, 2011 at 2:26 PM, Brad Terhune <brad.terh...@hotmail.com>wrote: > ** > Hey guys! > I know I'm behind the times (6.3). > Anyway, I was trying to get into Remedy Configuration Manager yesterday and > I couldn't. The system indicated I did not have access. So, I tried going > directly to SHR:Template (Helpdesk 5.6 forms). And when I tried to modify > something I got that I did not have write permissions to fields 4, 7 and > 2600003. > > So, I figured, "I'll fix this" and went to login through Remedy Admin. But > could not log in. I get an "authentication failed" very quickly- it just > flashes for a moment- then "Could not successfully login to any server". > I've tried on more than one computer and with different versions of the > client-side software on XP, Windows Server 2003 and Windows 7. Same result. > > I have a ticket in with support but they have not been able to figure out > what is going on. > > I've tried the master level administrator user account and my own > administrator account and get the same result. > Any one have any ideas? > > Grateful in Memphis- > Brad Terhune > bterh...@uthsc.edu > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
