I do use AREA LDAP for authentication. Everyone else works though and they are doing the same.Brad Date: Thu, 14 Jul 2011 14:43:07 -0700 From: jason.mil...@gmail.com Subject: Re: Administrative privileges problem? ARS 6.3 To: arslist@ARSLIST.ORG
** Hi Brad, Do you use Cross Reference Blank Passwords in your environment? I am wondering if there is an issue with the external authentication. Jason On Thu, Jul 14, 2011 at 2:26 PM, Brad Terhune <brad.terh...@hotmail.com> wrote: ** Hey guys!I know I'm behind the times (6.3).Anyway, I was trying to get into Remedy Configuration Manager yesterday and I couldn't. The system indicated I did not have access. So, I tried going directly to SHR:Template (Helpdesk 5.6 forms). And when I tried to modify something I got that I did not have write permissions to fields 4, 7 and 2600003. So, I figured, "I'll fix this" and went to login through Remedy Admin. But could not log in. I get an "authentication failed" very quickly- it just flashes for a moment- then "Could not successfully login to any server". I've tried on more than one computer and with different versions of the client-side software on XP, Windows Server 2003 and Windows 7. Same result. I have a ticket in with support but they have not been able to figure out what is going on. I've tried the master level administrator user account and my own administrator account and get the same result.Any one have any ideas? Grateful in Memphis- Brad terhunebterh...@uthsc.edu _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"