Thanks, I will check that out. I think they are looking more for acknowledgement of paged out incidents and escalation of notifications until a human does acknowledge.
Thad On Tue, Jul 26, 2011 at 1:06 PM, Andrew C Goodall <ago...@jcpenney.com>wrote: > ** ** > > I haven’t used it, but you could check out the below if you want to create > a custom process: **** > > ** ** > > https://communities.bmc.com/communities/docs/DOC-12761**** > > ** ** > > http://smppapi.sourceforge.net/**** > > ** ** > > ** ** > > Regards,**** > > **** > > *Andrew Goodall***** > > Software Engineer 2 | Development Services | jcpenney . www.jcp.com > <http://www.jcp.com/> > **** > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto:** > arslist@ARSLIST.ORG**] *On Behalf Of *Thad Esser > *Sent:* Tuesday, July 26, 2011 2:59 PM > *To:* **arslist@ARSLIST.ORG** > *Subject:* Oncall notification systems**** > > ** ** > > ** **** > > Hi,**** > > **** > > I'm aware of AlarmPoint (now xMatters) as an optional paging/notification > system for **Remedy**. Does anyone have suggestions of other products to > investigate for this type of functionality? This is a very early > exploratory question to the list, so I don't have any hard requirements yet > - just looking for options.**** > > **** > > Thanks,**** > > Thad**** > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > > The information transmitted is intended only for the person or entity to > which it is addressed and > may contain confidential and/or privileged material. If the reader of this > message is not the intended > recipient, you are hereby notified that your access is unauthorized, and > any review, dissemination, > distribution or copying of this message including any attachments is > strictly prohibited. If you are not > the intended recipient, please contact the sender and delete the material > from any computer. > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
