Hi Andrew, Splendid timing. I am taking a lunch break from our Foundation Data workshop that Column is leading. We are still trying to hash out what our company structure will be (right up to lunch break). While I don't have an answer for your situation so far it appears we will have similar flexibility issues.
We are currently discussing whether to configure our IT department as an Operating Company or do we configure the whole organization as one Operating company. At the moment we are leaning towards possibility allowing other business units to use any of the ITSM applications in the future (say Facilities, HR, other departments that may have a need for related CM/Asset/Incident). We have security concerns around what data would be available under one "flat" company. If we create each as its own Op Company then we are looking at possibly having multiple People Profiles for one person (since many people would be employees of the overall enterprise as a whole and would also be customer's of multiple Operation Companies. Then we have affiliates such as private doctor offices that might work with the different Op Companies. We are also taking into consideration segregating Foundation config responsibility. Our main IT dept probably won't want to manage the other Op Company's Locations/Categorization/approvals/etc. Do both Op Companies have their own Remedy admins? That bring us back to the question of data access and the ability for one Op Company's admins to change the other Op Company's config. Maybe we will have one group of admins and charge for administration? :) Back to the the discussion now... Jason On Thu, Jul 28, 2011 at 11:44 AM, Andrew C Goodall <ago...@jcpenney.com>wrote: > ** > > ITSM 7.5.01 **** > > ** ** > > We are a fairly large enterprise and use multi-tenancy to control access to > multiple operating companies’ data.**** > > So we do not give any one unrestricted access to control access to the > different operating companies.**** > > However, our associates from both companies – particularly our central > Service Desk work with multiple customer companies and have to open > incidents for those customers.**** > > ** ** > > BMC support is telling us that we would have to add all those hundreds of > customer companies to every ones access restrictions for that company to > show up on the customer selection.**** > > ** ** > > In our current environment, I have a workaround where we add public to > those customer company records – but this is not sustainable long term.*** > * > > ** ** > > I was hoping this would have changed in 7.6.04 but it does not, so all I > can do is open an RFC L**** > > ** ** > > Does anyone else have this issue with the inflexibility of access > restrictions between different company types, i.e. needing operating > companies separate but customer companies open and public? **** > > ** ** > > Does anyone else recommend a solution? **** > > I’m currently adding public manually. But I’m thinking of adding a filter > to push this on submission of Customer Type Company.**** > > ** ** > > ** ** > > Regards,**** > > **** > > *Andrew Goodall***** > > Software Engineer 2 | Development Services | jcpenney . www.jcp.com > <http://www.jcp.com/>| > **** > > ** ** > > > The information transmitted is intended only for the person or entity to > which it is addressed and > may contain confidential and/or privileged material. If the reader of this > message is not the intended > recipient, you are hereby notified that your access is unauthorized, and > any review, dissemination, > distribution or copying of this message including any attachments is > strictly prohibited. If you are not > the intended recipient, please contact the sender and delete the material > from any computer. > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
