Abdul, I wasn't sure how much info to give. We are on SRM 2.2/ITSM 7.0.3. In SRM 2.2, you can only configure the system to use one type of approval for all SRs. We've chosen to use the management chain. Which means that if we want to get approvals based on a level process, we have to have the SR create a change request. Then we use the change request to garner the approvals, and you can use the product category to map approvals.
I hope that helps. Thad On Tue, Aug 2, 2011 at 3:59 AM, Abdul Haque Khan <abdulhaqu...@gmail.com>wrote: > Thank You Thad, > > But still i am facing Problem. > > when i am going to Approver mappings and Selecting Approval indicator as a > SERVICE REQUEST there is no tab (Option) for Product Category. > > please help me if there is any other way to solve this Level Approval for > service request. > > > ** > We have a process wherein the requester can request software to be > installed on their desktop. Some of the requests require approval. We've > aligned our Product Categories with the types of software that can be > requested. Set your user menus up to match your product categories, then > map the question answers to the product category fields on the change > request. Then set your approval mappings up as needed using the product > categories. The same can be done with operational categories. > > Thad > On Wed, Jul 27, 2011 at 12:28 AM, Abdul Haque Khan <abdulhaqu...@gmail.com> > wrote: > I am facing Problem in Approvals, > > how to define Level Approval process coresponding to Answered Question ( > eg: I have one MENU Question in Requester form (Value is: A and B). if > Requester selecting B value from Menu thn Request must go to B group for d > Approval and if A thn A group...so on...)??. > > Any help would be appreciated.....Thanks.. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
