Hi,
If your current format is 000000 and the new format is xx000000, you need
to do two things:
1. Extend the length of the field from 6 to 8 characters
2. Change the default value from nothing to "xx"
You must also figure out if you are storing the data somewhere else, such
as 'Parent Ticket Id' in the same or another form. This may also need the
new length.
If you want to convert the old ticket ids to the new format, you want to
do so with our RRR|Chive-utility.
source_server = myserver
source_user = Demo
source_password =
source_form = Trouble Ticket
target_server = myserver
target_form = Trouble Ticket
qual = '1' LIKE "0_____"
splitsearch = YES
transfertype = MOVE
entryidmode = AR000000
logfile = AUTO
loglevel = INFO
progressbar = YES
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
> Dear listeners,
>
>
>
> I would like to make a new form for maintenances. Therefor I would like
> to differentiate between our action request tickets and service request
> tickets. So I want to change our ticket-id-layout from "000000" in
> "AR000001". Further I would like to form the maintenances ticket id like
> "SR000001".
>
>
>
> My question is: how can I a) change my current ticket-id-layout (keep in
> mind that we are at position 099999, for example) from "000001" to
> "AR000001" and b) how can I add two letters at the beginning of the
> field with database id: 1?
>
>
>
> Thank you very much for your help.
>
>
>
> Regards
>
>
>
> Christoph
>
>
>
>
> _______________________________________________________________________________
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>
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