Hi,
Why not import the required defs and data into your new ITSM-server? You
could use RRR|Chive to copy your data to the new machine.
Depending on how the data is really needed, you could dump it to
arx-files. You could then use something like RRR|ArxToHTML to create views
of your tickets. Put it on a web-server and index the content.
Best Regards - Misi, RRR AB, http://www.rrr.se
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* RRR|License - Not enough Remedy licenses? Save money by optimizing.
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> Hello,
>
> We have put our old Remedy Legacy System ( 6.3) system in read only mode
> after the ITSM launch last year in July. We are now working on
> decommissioning the old Remedy system but we need to keep the data in the
> Remedy system intact for auditing / reporting purpose. The version of the
> Remedy we are running on is dependent upon PA-RISC processor which HP
> doesn't sell any more. So if the hardware was to fail and we were beyond
> vendor support , we would not be able to restore remedy on another HP
> Server.
>
> So we are exploring options to pull Remedy report / data without going
> through the application server. The data we are targeting is from Helpdesk
> and Change forms and its associated join forms.
>
> One way to get the data from Oracle is via Oracle ODBC (DB is Oracle) and
> as per our reporting team's suggestion creating reports using Oracle ODBC
> from Crystal will not be feasible as some of the data stored in database
> tables are in numbers. E.g date fields, date in Work log field and drop
> down fields.
>
> Is there any better way ( using some tools / utilities) to pull this data
> from AR Schemas on Oracle database?
>
> Did any of you face this scenario when your company was migrating from 6.3
> to 7.x?
>
> I would really appreciate for your valuable suggestion here.
>
> Note: Our current ARS version is 7.5 and ITSM version is 7.6.00 but in 2
> weeks time we will be on AR 7.6.04 SP1 and ITSM 7.6.04 SP1. Our new
> database is oracle
>
> Thanks...Swanand
>
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