However I have had no problems so far working on a 64 bit Windows 7 Home 
Premium Edition and the User tool.. So far at least and its been a while I have 
used it on it.. Apart from the consoles that are not supported which is as 
expected I do not have a problem with the tool itself..

Joe

From: Easter, David 
Sent: Thursday, September 15, 2011 7:01 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: User Tool and win7

** 
Remedy User client is supported on Windows 7.  It’s just not supported on 
64-bit Windows 7 (or XP).  From the compatibility matrix:

AR System Client Supported Configurations

AR System supports the listed version of vendor products or higher.

 

      Minimum Operating System Version
     AR System Clients
     
      Windows XP (32 bit only) – includes support for Vista [Enterprise, 
Business, Ultimate] (32-bit only) & Windows 7 [Professional, Enterprise, 
Ultimate] (32-bit only)
     AR System User Tool

      AR System Developer Studio
     
      Windows 7 [Professional, Enterprise, Ultimate] (32-bit & 64-bit)

      Windows 2003  (32 or x64)
     AR System Developer Studio

       
     

 

 

-David J. Easter

Manager of Product Management, Remedy Platform

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Vaibhav Singhal
Sent: Thursday, September 15, 2011 3:45 PM
To: arslist@ARSLIST.ORG
Subject: User Tool and win7

 

** 

Hi List,

 

As far as I know, User Tool is not supported on Win7.

But, if UT installation directory is moved from XP machine to win7, it starts 
working!

 

Any thoughts about this?

 

 

Cheers!

Vaibhav

 


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