We have been pounding the devil out of the 7.6.04.00 and 01 User Tools for months now as we worked on our 7.6.04 upgrade, and we crash it regularly. The 7.6.03 User Tool was far more stable, but then we weren't asking it to load forms like HPD:Help Desk that have been modified for web-only use in 7.6.04. It crashes less frequently on 32-bit Vista, or even 32-bit Windows 7 than it does on 64-bit Windows 7, but unless you upgrade a 32-bit Vista box to Windows 7 you will have to search high and low for a new install of Windows 7 that is NOT 64-bit. Dell and HP and everyone else installs 64-bit for home and above, so the targeting of 32-bit Windows 7 as the only supported version is a bit ludicrous. I had to make a special trip to my MSDN account to actually find the 32-bit version so that we could try it on a spare desktop we had available. It still crashes there more than on Vista, probably because it has IE 9 instead of 8 installed. Mid-tier 7.6.04.01 doesn't really support IE 9 yet.
The User Tool also gets installed on the 64-bit Windows servers by default, 2003 or 2008, and is somewhat crash-prone there as well. So an exploding User Tool is the new normal; learn to enjoy it and start an office pool on how many forms you can open before the thing dies. Try to stay out of the consoles and primary ticketing forms. Or try using the new web reporting tools via the mid-tier instead; it builds a whole new appreciation for the User Tool even if it isn't quite stable ;-) Personally, I keep a User Tool running 24x7 on my lame old 32-bit Vista box to scan the Email Messages form for outgoing, unsent traffic every 5 minutes, and it runs for days there even with occasional foundation form lookups. I tried the same thing on 32-bit XP and it performed self-defenestration too easily. Migrator 7.6.04.01 also works best on 32-bit Vista, but I'll leave the things that are wrong with Migrator for another thread. At least our users are blissfully unaware of all this; we told them that there is no Windows User Tool for them to use in 7.6.04. They're happy in a web browser until they try to get a report; that's yet another thread of woe. I can't wait to hear about that at our post-upgrade review tomorrow after 40 days (and nights) of 7.6.04.01 in production :-o Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Joe Martin D'Souza <jdso...@shyle.net<mailto:jdso...@shyle.net>> Reply-To: "arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>" <arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>> Date: Thu, 15 Sep 2011 18:35:14 -0500 To: "arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>" <arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>> Subject: Re: User Tool and win7 ** However I have had no problems so far working on a 64 bit Windows 7 Home Premium Edition and the User tool.. So far at least and its been a while I have used it on it.. Apart from the consoles that are not supported which is as expected I do not have a problem with the tool itself.. Joe From: Easter, David<mailto:david_eas...@bmc.com> Sent: Thursday, September 15, 2011 7:01 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: User Tool and win7 ** Remedy User client is supported on Windows 7. It’s just not supported on 64-bit Windows 7 (or XP). From the compatibility matrix: AR System Client Supported Configurations AR System supports the listed version of vendor products or higher. Minimum Operating System Version AR System Clients Windows XP (32 bit only) – includes support for Vista [Enterprise, Business, Ultimate] (32-bit only) & Windows 7 [Professional, Enterprise, Ultimate] (32-bit only) AR System User Tool AR System Developer Studio Windows 7 [Professional, Enterprise, Ultimate] (32-bit & 64-bit) Windows 2003 (32 or x64) AR System Developer Studio -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vaibhav Singhal Sent: Thursday, September 15, 2011 3:45 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: User Tool and win7 ** Hi List, As far as I know, User Tool is not supported on Win7. But, if UT installation directory is moved from XP machine to win7, it starts working! Any thoughts about this? Cheers! Vaibhav ________________________________ ::DISCLAIMER:: ----------------------------------------------------------------------------------------------------------------------- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. 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