To be in complance there are SRM user licenses that need to be purchased.
-----Original Message----- From: Gmail <moe.abdela...@gmail.com> To: arslist <arslist@ARSLIST.ORG> Sent: Fri, Sep 16, 2011 6:30 pm Subject: Re: SRM 7.6.002 License ** The submitter mode needs to be changed to locked instead of changeable. I just realized that now. Moe From: Gmail [mailto:moe.abdela...@gmail.com] Sent: Friday, September 16, 2011 6:13 PM To: 'arsl...@listserv.rbugs.com' Subject: SRM 7.6.002 License Does regular end user who used to use the Requester Console need an AR license to be able to submit SR on the Service Request Entry? I always thought that for submit there is not license required. However, I ran into a field permission error “You do not have write license to field …”. I granted the user an AR license and this error was gone. Can someone please confirm. Environment: Win 2003 x64 Oracle 10g ARS 7.5.004 ITSM 7.6.00 CMDB 7.6.01 SRM 7.6.002 (completely OOB no customizations) Moe _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
