Hi Roger, Can you clarify a little? From an individual user perspective is it true that the user does not need any kind of license; they only need to be in the CTM:People form? Beyond that you need to have purchased sufficient capacity for you potential SRM user base. There is not an actual license to apply on the server, it is more if a contractual agreement.
Do I have this correct? Thanks, Jason On Sep 16, 2011 5:46 PM, "Roger Justice" <rjust2...@aol.com> wrote: > To be in complance there are SRM user licenses that need to be purchased. > > > > > > -----Original Message----- > From: Gmail <moe.abdela...@gmail.com> > To: arslist <arslist@ARSLIST.ORG> > Sent: Fri, Sep 16, 2011 6:30 pm > Subject: Re: SRM 7.6.002 License > > > ** > The submitter mode needs to be changed to locked instead of changeable. I just realized that now. > > Moe > > > From: Gmail [mailto:moe.abdela...@gmail.com] > Sent: Friday, September 16, 2011 6:13 PM > To: 'arsl...@listserv.rbugs.com' > Subject: SRM 7.6.002 License > > > Does regular end user who used to use the Requester Console need an AR license to be able to submit SR on the Service Request Entry? > > I always thought that for submit there is not license required. However, I ran into a field permission error “You do not have write license to field …”. I granted the user an AR license and this error was gone. Can someone please confirm. > > Environment: > Win 2003 x64 > Oracle 10g > ARS 7.5.004 > ITSM 7.6.00 > CMDB 7.6.01 > SRM 7.6.002 (completely OOB no customizations) > > Moe > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
